Massachusetts Registry of Motor Vehicles

"After trying and failing twice to get my son's car registered at the Yarmouth RMV I was able to get an appointment on the Vineyard. Both women working were knowledgeable, helpful and so efficient at their jobs. Couldn't have had a better experience and will be going there from now on."

"Mine was a long (45 minute) wait, but well worth it, after completing the requisite paperwork for a ""real ID" over 16 months ago. The two representatives at our local RMV office were clearly frustrated because of a week-long computer malfunction, but they were both sincere and straightforward about the services they might yet be able to provide. And, bless, them, they did so! Kudos, also, to attendant Matt, who had to deliver bad news to the folks who were waiting but who needed to reschedule because of the malfunctioning computers."

"Would leave zero stars were it offered as an option; on hold for over 45 minutes for a simple question and never reached a human nor offered an opportunity to leave a message or receive a callback (which I'd say were standard in customer service circa 2005). Updated 7/20/21: Since my initial review in 2019 I've had two excellent in-person experiences at the Martha's Vineyard RMV location. The folks working there could not have been more helpful or friendlier. HOWEVER- the RMV organization overall continues to boggle the mind as it seems to have been designed to befuddle and inconvenience rather than serve its intended "customers." Twice now they have failed to send out notices of registration renewal, there is no email address to reach a person in writing with questions, and each time I've waited it out to get a human on the phone has required more than an hour. The website is dysfunctional and does not allow the performance of even basic services for anyone without a MA ID. Overall, I'll increase my rating to two stars, for the good work of the individuals at the MV RMV, but shame on the overall organization for being so anti-customer."

"I am a regular visitor for this RMV office, the only RMV location on Martha's Vineyard. I feel sorry for everyone that might have had a bad experience there. I am very happy to say that my experience has always been amazing with the staff and processing. Lost license, real id application, getting my first driving license there, testing, registering my own vehicle, vanity plate order, registering a fleet of 30+ commercial vehicles, i have never walked out of there without feeling like I haven’t accomplished my goal. Even when i take off and come back with the correct forms/papers, still a great place to visit. Patience and having all your paperwork ready is the key."

"When I arrived at 1:30 there was only one person working. There were 19 people waiting to be served. Signs on the doors indicated hat doors might be locked before closing in order to serve those already waiting. It was a Friday, the last week of the year and some might have been there because of a semi annual Steamship Authority preferred rider deadline for Island Residents. The wait at the Registry probably was close to three hours."