Petco

"This Petco recently held a "pet photos with Santa" afternoon. Customers could get a photo of their pet(s) with Santa (an affable Petco employee named Mark) in exchange for a donation to Cape Ann Animal Aid. I was there as a shelter volunteer and had the pleasure of working this event with Mark and the store manager, Alyssa. First, Mark was the best Santa, enthusiastically posing with everything from dogs and cats to emotional support rabbits, and being extremely patient when some animals needed time to warm up. Alyssa was a consummate manager, bouncing between being the official photographer and ringing up orders, answering customer questions, etc. The entire team seemed happy to be there, which is rare in a retail environment (especially around the holidays). I was so impressed with Alyssa, Mark and the rest of the crew at Peabody Petco that I felt the need to post this review. Finally, at the end of my shift, Alyssa and "Santa" sent me home with a cart's worth of donations to bring to Cape Ann Animal Aid. It was such a kind gesture after they had already spent three hours collecting donations. I can not speak highly enough of this store and its employees."

"Peter!!!! What an amazing person. I went into the store tonight completely lost in what I was looking for to help my senior 15 year old dog with skin issues that the vet has no idea what it is. Peter saw me looking around and asked how he could help and I told him about my dogs sever skin issues. He sure does know his stuff! Peter told me that the wet food I had in my hand wouldn’t help, and explained why. He asked me try a different food, a dry kibble. My dog hasn’t eaten dry kibble in years - he promised me she would eat this new food, and educated me about skin allergies in senior dogs. I knew she wouldn’t eat the kibble, but I’ll try anything at this point. I gave it to her shortly after - she ate it up! I couldn’t believe it. Peter truly cares to listen and give his advice - and I’m so grateful he was there to help me tonight. Thank you, Peter!!"

"A man named Mark helped me today at this location and it couldn't have been a better experience!! He took the time to explain exactly what we needed etc. I could tell right off the bat when I saw him showing a small animal to a family that was interested too as he was patiently answering all the questions the mother and children had. I ended up buying some extra things even though I could've probably got them online cheaper. Very impressed with his authenticity and he genuinely seems like he cares about the animals and people looking to buy one. 5 Stars solely due to that employee."

"Kyle was so nice and helped me buy all the needed healthy supplies for my puppy, gave me a great trick to freeze the king with peanut butter to help all the chewing. Another gentleman, showed me how to train my puppy on a leash and the cashier searched the whole store for a collapsible water bottle! All the staff there is so nice and helpful, I’m there once a week and everyone goes above and beyond to help. I will never return to petsmart. This petco staff cares about animals and it shows, very impressive."