Atrius Health Chestnut Hill/West Roxbury

"The staff at Atrius Pharmacy Chestnut Hill/West Roxbury were amazing today. I was picking up prescriptions for someone who was discharged from the hospital, but the hospital sent the prescriptions to the multiple incorrect pharmacies, even one in Everett. The staff made calls and got everything fixed in minutes. Exceptional service all the time, but today was above and beyond!"

"Christine Gaggin is the best primary care doctor I have ever seen in my entire life. She not only cares about my physical well being but she has knowledge in mental health. I am so lucky to have found her after I called and switched from another doctor in the wellesley atrius. I believe physical and mental health are connected and Christine must have been sent to me from God she is such a wonderful person."

"My family has gone to Atrius Health/Harvard for decades, and having just become an adult I have zero understanding why we continue to go to Atrius considering the absolute abhorrent quality of customer service, over the span of a month, I have been requesting one singular test that I desperately need to participate in a program required to activate my college scholarship. I needed this papers to be turned in by June 14, and because of this branch, I am left no choice but to wait till the very last minute to turn it in all because no one here follows through with their actions and doesn’t listen to their patients. I have called over a dozen times requesting one lab while also messaging doctors on the MyHealth website. When I called, I got transferred all over the place until someone finally answered just to give me an unsatisfactory/wrong answer. When I use the MyHealth website and message one of the personell requesting for a test, they view my message but don’t answer me. I have waited patiently, assuming they are busy, but four days later and I have heard nothing. I call again to express my frustrations and I am finally told that someone will put in my order for the lab. Thinking that things are finally alright, I leave it alone to not overwhelm them. Two days later I walk in to get my lab work done only for the doctor present to say that they have no orders for me! I then have to call again to figure out why all the people I have dealt with seem to be so incompetent and can’t order a SIMPLE blood test for me. Out of all the people I have dealt with in this branch over the past month, there was one young man who got things done and this was at the Norwood location: when he realized I had no ordered tests, he took action and started making calls regarding my test. About 7 minutes later and I’m finally getting my lab work done thanks to him ONLY. He is the only reason I’m giving two stars, and unfortunately I don’t remember his name. I am now waiting for my results that I likely won’t be able to get in until after my deadline all thanks to the inefficiency and lack of care for this branch. Having just turned 18, this is not the experience I would have with this branch because my father has always gone here. This poor experience quite frankly never makes me want to come here again, but unfortunately that isn’t an option. I hope that my experience is far and few, and if it is not, the people working here need to get their act together - if they don’t like their jobs then they can quit instead of making patient lives miserable and anxiety ridden. I am extremely disappointed, and I have never typed out a bad review for anything in my life, but this deplorable experience deserved it. It is pathetic I had to take time out of my day to even write it."

"As someone whose been a patient here over 30 years I can tell you that it truly depends on the staff/department that you're dealing with how your experience will be. The adult internal medicine department is not great. Majority of the the doctors & nurses are conditioned to "tell you" what you do & don't need and it's either their way or no way. I stopped seeing a PCP here for that reason. Eyeglass department is okay..the lady in there has off days where she's a little short with you. Pharmacy is not very efficient. Staff is nice but there isn't clear communication or procedure. I have come downstairs from an appointment and waited over 40 minutes for an RX! It was blamed on me because I didn't check in at the window. Wouldn't it only make sense that if someone is prescribed an antibiotic at a "sick" appointment they'd need the RX immediately. Lab has always been decent. The saving grace of the place is Dr. Daley in pediatrics. She is so kind & compassionate. I would never take my children to see anyone else. She's a hidden gem. No one else in the pediatrics department even compares to her. Most of the medical assistants in that department are great too (aside from Glenda. She is the worst!) Overall it's your typical modern day medical center no better, no worse."

"My PCP is at the kenmore location, but I use the Chestnut Hill location for all lab work and have used the pharmacy. I’ve been really impressed. Everyone is really friendly and efficient. And there is even plenty of free parking"