Keller Williams Realty Evolution

"Unprompted mail and phone call requests to sell my home with no price offer or explanation included are creepy and unprofessional. That should not be the behavior of any licensed real estate agent."

"I attended an open house Shari and Steven McStay hosted for 151 Goodale St. Peabody, MA with my family on 1/23/2021. We have arrived on time for our 1:15 PM appointment. After our arrival, 2 more families arrived. Shari came outside and asked if we had an appointment and we said we did. She said she didn't see our name even though we gave her our agent's name, which was on the paper she held in her hand. She then asked the other people and allowed another family to enter and asked us to wait. I understand that she may have not seen the name on the paper (we had our tour guide's name on the paper and the agent). After the family entered she told us and the other family who did not have an appointment that the sellers are not interested in offers from people who are trying to sell their property and people who don't have a preapproval. We confirmed that we meet both criteria. She then asked us where we had our preapproval from, which is none of her business and she did not ask that to the other family or the first family she let in. The last thing she did was asking us how we would manage our 3 kids and that all of us need to sanitize our hands. This too was not asked the first family and I did not see it being asked to the next family as well (she may have asked it after us I am not sure). After I showed her our appointment from my phone she showed me the paper and apologized. But the attitude and the questions we were asked made me believed that we were not welcomed and I hope this is just a misunderstanding and has nothing to do with our ethnic/religious background. Steven, on the other hand, was very courteous and welcoming. But due to being extremely frustrated with all the "extra" questions, on top of the attitude we were given, we did not want to tour the house anymore and left after seeing the basement."

"Regarding their agent, MAGGIE PRATT: We first met Maggie in July 2021 when we inquired about a 17th century, historic home in desperate need of restoration. When she met us at the house, it was quite obvious that she was not only a professional realtor who was happy to show us the house, she was ready for an adventure. This was the defining theme for the seven months spent searching for, buying, and closing on our dream home here in the North Shore. My husband and I were looking for something with "historic charm," and that could be anything from an 18th century colonial to a 1969 Cape with an original pink bathroom. Maggie quickly understood what we wanted and absolutely respected our budget. She showed us all sorts of houses that were quirky, weird, and wonderful. She was always honest about the repairs needed to be done and if she didn’t know something she went straight to the sellers’ realtor with questions. When our offer was accepted on the house we are currently moving into, Maggie stuck with us through the entire process — the bid, the paperwork, the laws, the mortgage, the closing, etc. She fights for her clients and will go through great lengths to push things forward and get answers. She was constantly in touch with us and we never felt in the dark or abandoned. She is professional, knows her stuff, and can move mountains when things get bumpy. I am so happy Maggie was our realtor, and I am deeply honored to now call her a friend. She is a good person with integrity and tons of grit. If you want a realtor you can trust and who won’t ignore you, go with Maggie Pratt! She’s the best."

"We had a great experience with Paul and his team. They were responsive, strategic, and kept our best interests in mind. We really appreciated that we never felt pressured. We ended up having an opportunity to move into an apartment owned by my boyfriend's family in an amazing community, so we decided to put our house search on hold and save more (especially given how competitive the market is now). We felt badly telling Paul that we were going to halt our search, but he was genuinely understanding and we know he will be there for us when we are ready to buy a home. How he responded speaks volumes about doing what is right his clients."

"From the first formal meeting with Ann Gray at her office to the closing, she were extremely pleasant and provided abundance of helpful information. Every step of purchasing a home was explained perfectly and really put our minds at ease. Every question we had was answered professionally and telephone calls were always returned promptly. The line of communication was continuously open either by text or phone. Whether it was visiting open houses, or viewing all the homes that we looked at, Ann always had a smile and great input for us to think about. Ann always told us to not get discouraged when offers were not accepted. Ann provided current info on comps when we were deciding what our offers should be and gave great advice when we needed it. We hope Ann, you continue to help others find their dream homes as you did for us. Andrique and David"