Walmart Supercenter

"On 1/3/2024 at around 5pm, myself and my daughter went to Walmart in Wareham Ma. to buy a few things. I went with my cart to get water, milk, and a few other things. While my daughter (25) was looking at squish mellows in an open wire bin. She texted me to meet her to bring the cart because she was buying some squish mellows for her boss who owns a toy place. I get to her and she put a big cow for $25, 2 hello kitty’s for for $14.99 and a little one for $4.99, she also had 2 storage bins that were already in the cart. We go check out to a person. I paid for all my things and she paid for hers. We walk out to the car and as I was loading my items in the car, she looked at her receipt and noticed the 2 hello kitty’s were $19.99 not $14.99. I told her let’s go back and ask, that’s $10 difference. As we go in the store she went to go take a picture of the bin to show customer service. When she returned, she told me the other side of the bin said $19.99 so she wasn’t sure because the hello kitty were on the $14.99 side, but they were on both sides. We wait in line at customer service, while waiting she texted her boss saying she wasn’t sure if they were $19.99 or $14.99 and her boss said if they are $19.99 then just return them. We get to the front and there are 2 women and a man in plain clothes. My daughter showed them the picture she took and said she got these from the $14.99 side. The man takes the receipt and 2 hello kittys and said he would check. He takes forever to come back. He finally comes back and only has the receipt and looks at us and said “ come with me” We follow him very confused. Once he takes us to his office he we ask “him what is going on?” He said “you know what you did” we both were shocked?! I said “ what did she do?” He asked for her ID and I said “ no she’s not giving you her ID we didn’t do anything wrong” he told me to be quiet very aggressively or he would throw me out of HIS store. He told her he saw her on video deliberately putting the 2 hello kitty’s in the $14.99. What?!?! The bin was all mixed up. I start talking again and he kicked me out of the office at the top of his lungs. No matter what my daughter said he wasn’t listening. She told him she has a text message to her boss telling her that if it is indeed $19.99 to just return it. He refused to see them. Again he kept saying he has the video and she said “show me the video of me doing that” and he said he doesn’t have to show her anything. He intimated her into giving him her ID and then when he was looking on the computer he said “ you’re probably already in the system” she told him, “ no you won’t find me anywhere because I don’t do the things you’re accusing me of.” He then said “ you have 2 options either I call the police and you get arrested or you are banned from Walmart for 2 years for return fraud “ she was so nervous so upset for something she didn’t do. She is now banned for 2 years. This man was verbally abusive on a power trip. Hours later I’m still shaking at how this man treated us! I have health issues that I’m dealing with. My daughter has high anxiety that she takes medication for and has never been in trouble. He also told her it’s ilegal to buy something from Walmart and resell it, that’s a lie. Once you purchase something it’s your property. Walmart buys squish mellows from somewhere else. He told her he could get her job in trouble. I understand that I’m sure they deal with people all the time but the way we were treated is truly disgusting!!!! UPDATE: I called corporate when we arrived at home and filed a formal complaint. The next day the head of security called me and spoke to me. He was very understanding and very apologetic. He said we shouldn’t have been treated the way we were treated and the security guard would be spoken to. The 2 year ban was dropped, Weeks later and every time I think about what happened it’s so upsetting still! I truly hope this security guard sees this and learns some respect and to not automatically treat people like criminals without proof!! Shame on you!"

"It was ok. Was fully stocked . Plenty of produce, clothing, and supplies. Bathrooms were clean. Also, great clearance racks. Unfortunately, there were no cashers. They had 2 open lunch time on Tuesday. That makes our check out incredibly long. There are plenty of staff on the back chatting ..."

"Nice and clean and well stocked. No wait at the self checkout. Had everything I went in for at the best price around."

"On this day, zero produce. Zero cheese. Limited milk, and no non-dairy or plant based. I’m da hard to get shopping done under those conditions and there was no explanation. Walmart is bad enough without having half the store empty."