Bonobos

"Today I went to boston prudential store,I saw a bomber jacket on mannequin.I really like it,I want try it on.But,no matter how I insist I want try,a boy with glasses,he just keep refuse to let me try.He says”too diffcult”(for him to get it from mannequin).Absolutely the worst shopping experience I had this year.It’s a store,it’s for sell!!not a museum just for display !!!!!"

"Staff is always quick to offer help, really good about sizing and offering opinions and generally pleasant to be around. Been a Bonobos customer for a long time. Being able to try stuff on here, and always having a good experience doing so is part of why I keep coming back."

"The in-store experience seemed friendly when I first went to check out this store. Darren, Alex, Allison were all helpful with showing me around the small store, explaining the style options, and getting clothes for me to try on. This isn't your typical store where you can just buy what you want and leave with your clothes. All of the clothes in the store is just for people to try on. They don't have every style, color, and size, so you may end having to try a different style or color than you want to see. They only have one of each style and color on display and you have to ask an employee to get the size you want to try on, which may be in a different style or color. Then, you place your order and wait for the delivery to arrive in the mail. This seemed fine at first, until I received my order. That's when I realized that the quality of the clothes is not the same. Both pairs of jeans had the same dye issue in my order. There was a dark stain on the bottom hem of both pairs. The sizing was also inconsistent and there was about an inch difference in the same length jeans. Returning in the store was easy. The customer service was less friendly compared to browsing and purchasing, but it was efficient. However, because of this lengthy process just to find out the clothes aren't the same quality, I'm not sure if it's worth the hassle."

"Sent pair of gloves that were 2 different sizes and 2 frays on one glove. I explicitly communicated an expectation to send gloves without frays. I don't have time to be inconvenienced with the hassle of their return process. Their mistake not mine. So they get a fair review."

"I walked in and was immediately served by an employee named Renata. I was a cis male getting fitted for a tux for my wedding, and I was overwhelmed with all of the possible options I had. That being said, Renata made the process understandable and helped me narrow down options quickly based on my budget and my (vaguely defined) fashion preferences. This was easily the most efficient and helpful visits I've ever made to a men's clothing store. Would definitely recommend."