McDonald's

"If you order a McFlurry they fill it up halfway and I do mean halfway. Lots of people were complaining. I tried talking to the manager on duty who was rude and said that that's how it's made. I know for a fact it is not as I am 51 years old and a Veteran and Military Brat so I have traveled including overseas. This is the only McDonald's that tried making it this way and really really not worth it at this point. The worse part was the manager's attitude. This used to be one of the better if not the best McDonald's I had ever been to till this day. Now, I will never go back."

"I go out of my way to not bash a local business. I'm writing this hoping I can get through to management and maybe help. See, this is my local McD's and I'm an Old Dad of a 2 year old. My wife and I NEED coffee and McMuffin on Saturday before we are off and racing to swim class etc. As a busy person I sometimes tradeoff quality of food for time saved. As an operations professional, the combination of not having my food, being late for swim class, and seeing such a sloppy operation has me on TILT. This business is locally managed and, as far as I can tell, taking advantage of being the only fast cheap food option for miles besides Dunkin; happily collecting $ and failing to meet standards seen by me at over 40 years going to McD's. The working folks are nice, however this McDonald's is among the lower performing in terms of on time orders in drive thru. When ordering a standard meal (eg mc muffin) at a ordinary time with or without a drive thru line there is a about 25-50% chance they will ask me to pull ahead and wait for 2-3t times longer than it took me to pull up, receive my drink and pay. This indicates to me that the planning and execution of the operation is consistently poorly managed. Ordering ahead helps if they don't pull your order for another customer that is ahead of you due to being behind. That's right.. I came in to get my order at the counter due to the drive thru being unreliable and found that it was shown as served.. the receipt was printed and when I came in saw the manager pull a sandwich from my bag and hand it to the drive thru attendany while barking at his team. I've seen it happen to others when waiting for my online order ( that I have to come in to get bc I can't count on the drive thru.) If the management is still reading I have almost 40,000 points on the app at your store. Please do better."

"I have often Recieved food in the drive through where the lettuce would not be fresh, the "double" burger might as well be a single burger as there is simply not even enough meat for 2 burgers."

"One of the best locations in the area. The food comes out hot and what you ordered. They also have cookies and cream pies! Double drive thru. Clean bathrooms and dining areas. The Southbridge location I'd give 0 stars if I could."

"My husband comes here at least twice a week, our kids love the happy meals. The drive - thru associates are fast and friendly. Unfortunately, when he gets home, some food is missing. This has happens almost every time. One time we were missing an order of fries, the next it was nuggets. We still come here, because it's close by, I just wish we got what we paid for."