Baystate Brightwood Health Center
380 Plainfield Street, Springfield, MA 01107
Location & Phone number
380 Plainfield St, Springfield, MA 01107, United States
About the Business
Baystate Brightwood Health Center is a doctor's office and health center located at 380 Plainfield Street in Springfield, Massachusetts, United States. The center offers a variety of healthcare services for general health concerns, including same-day appointments with doctors, nurse practitioners, physician assistants, nurse-midwives, and other healthcare professionals. The behavioral health team at the center also partners with Gandara Mental Health Center in Springfield to provide additional support for patients.
As a Patient-Centered Medical Home, Baystate Brightwood Health Center focuses on providing personalized care that takes into account each patient's unique needs, culture, values, and preferences. The center also offers services to help manage chronic conditions, prevent illness, and connect patients with specialists when needed. Additionally, the center participates in community programs to ensure that the healthcare needs of both individual patients and the community as a whole are met.
Baystate Brightwood Health Center values building meaningful relationships with patients and providing the best possible care by staying up to date with the latest treatments. The center also has residents on staff to assist with patient care and community outreach efforts. Patients can communicate with their healthcare team through the patient portal, and same-day sick visits may be scheduled with any provider at the center.
Parking is available in the lot outside the building, and the center accommodates lateness for appointments. Patients are encouraged to cancel appointments if necessary and can expect a follow-up call from their provider if they miss a visit. The center also has guidelines for phone use in public spaces and provides assistance for completing forms and addressing any issues that may arise during a visit.
Overall, Baystate Brightwood Health Center is committed to improving the health and well-being of its patients and the community by providing quality healthcare in a supportive and inclusive environment.
Photos
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Rather keep prescribing meds Instead of taking care of the problem!! So tired of them not listening to my concerns"
"It's sad how this place has changed so much. Concerns are not addressed, the staff does not care how you feel. To be able to see a doctor you have to wait months, they do nothing to keep the patient in the clinic. Right now I feel so frustrated."
"This place is absolutely horrible. Staff have a horrible attitude over the phone as if it bothers them that you are calling. Concerns aren’t addressed no one knows what they are doing. Refills aren’t filled or take days on out even with important meds. Wouldn’t recommend it to anyone!"
"Has on MH that they’re accepting new patients, but when I called they refused to see my 1 month old newborn. I spoke with Sherry who I explained having called about 20 different Peds who all refused a 1 month old new patient. I also explained my son was Frank Breech and needed to be seen for a scan on his legs as well. She put me on hold to speak with someone. She then told me that the practice approved to see him and that I would just have to change his plan to the Be Healthy Plan and call back to schedule his appt (she was going to give me the 28th of this month). She also told me she was going to write a note in the system so when I called back no one would give me an issue. I did exactly what she said and called back 16 minutes later and spoke with a different lady who apologized with a giggle and said bc my son was a little over 1 month that they couldn’t accept him as a new pt and that Sherry was new there and she had given me the wrong information. Thank you for refusing to see my newborn who is 43 days old, you have lived up to your horrible reviews."
"It’s worst place to go if ur a chronic patient who have a primary doctor there , it’s Closed to impossible to get a hold of the primary care doctor..."
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