CVS

"A very difficult pharmacy to work with. I always call ahead of time to make sure my medications are ready, they are never ready even when they tell me they are. They are on back order on meds frequently, sometimes I have to wait weeks without medication. The staff is very nice but have no sense of urgency. If you can manage to go to a different pharmacy, I highly suggest you do."

"I wish there is a option to give zero to this pharmacy clerk ( white lady in short red hair). Very rude when asked if there is an earlier appointment available for vaccine since we are in the area an hour early. We noticed that her demeanor was different with white customers. Definitely not going to this place again. CVS on Hempstead rd, Salem has the best pharmacy staff!!"

"This is an excellent pharmacy. I’m treated with respect every time I come here. Some times there’s a line but it usually moves quickly. I have no idea what other reviewers are talking about with regards to staff being rude or disrespectful. I’ve been going here for years and have never had a bad experience."

"If I could give ZERO stars regarding the CVS Pharmacy (located at 425 Lowell Ave, Haverhill, MA 01832) then I absolutely would. This is by far the one and only CVS Pharmacy that of my 71 years of being on this earth I would NEVER EVER return back to nor reccomend to anyone else. There is a very long list of CVS's that I would recommend going to that are far better then this one beyond comparison. This CVS Pharmacy for sure is NOT on that list. Just like the other reviewers before me have mentioned their unpleasant experiences with the pharmacy staff, especially when asking for a simple flu shot, I have experienced the same today if not worse. I came to the CVS Pharmacy to get a flu shot for myself and my family and was told by the pharm tech at the register that I can only get a flu shot if I make an appointment. There was no people behind me in line, the phone's weren't going off, there was a sufficient amount of pharmacy staff that didn't seem busy enough (one was on their phone laughing at what someone wrote) to not be able to give a simple flu shot that would take them no more then 5 mins total. I asked if it's possible to give me a flu shot especially given no one else was behind me and even when calling to the CVS Pharmacy it states that appointments are optional (NOT MANDATORY). The pharmacy tech insisted that I make an appointment for a different day. I asked if I could speak to the pharmacy manager. He went back and I could hear him talking to this lady saying that I want to get a flu shot. She came to the register without a proper introduction on what her title is or name. I was confused if this lady even worked in the pharmacy because she didn't even have the CVS scrubs or lab coat on. Completely unprofessional. Turned out she (Sue) wasn't even the manager but just the pharmacist. Sue was EXTREMELY rude, unprofessional, COMPLETELY out of line, and confrontational to myself and my entire family. Sue's behavior is completely unacceptable and should NEVER be tolerated at CVS. She yelled at my family and made up a lie saying that they don't do flu shots the day after a holiday (New Year's). I find that extremely interesting especially since 1) it doesn't say that anywhere 2) New Years day was 2 days ago. AND 3) After walking away from the appalling screaming from this unpleasant and unprofessional lady I went ahead and checked myself online on CVS if they do flu shots after a holiday and they indeed do. Many if not all CVS Pharmacies do, it just so happens that only THIS CVS pharmacy doesn't..... This CVS Pharmacy needs some serious customer service training and should work on professionalism. Especially Sue."

"CVS website says walk-ins no appointment nessesary for flu vaccine. Got nothing but attitude and told must make appointment. No one was there in line took them 5 minutes to come to the decision that they won't do it. The shot takes 5 seconds. Follow your own company rules."