Suburban HVAC, Inc.

"Suburban replaced our HVAC system this fall. Going into it, we knew nothing about HVACs or our own system (except that it was broken). After researching a lot of brands and companies and calling MassSave, we decided to go with Suburban. They were very responsive, met with us to explain the various options and pros and cons, provided very detailed spec sheets, gave us the exact correct amount for our rebates, wore conscious that we had no heat and it was getting cold (in October) and everyone was respectful and helpful. Bobby Rinn, our "comfort advisor" was helpful and responded to our concerns and questions with practical options and solutions. Richard Vito and Michael (can't remember his last name) helped us understand the systems for a final decision, Michael and his crew were extremely diligent and hardworking in the installation (thank you again to all of you), and Ann Marie St. Germain and others were great with paperwork and getting us information for the rebate process. Trying to figure out such a major investment when it's not your field can be daunting, but I think it is worth it to be able to trust your HVAC installer and technicians and know that they are committed to serving people in your community, not just trying to make a sale. I have already recommended Suburban to several others in my neighborhood, and I believe they will do right by you."

"We use Suburban at the residential complex that I manage and they have been great to work with. They are prompt and do meticulous work. We plan to continue to use them for all of our new HVAC installations and maintenance of our existing units."

"Definitely a pleasurable experience with Kenny and the install team. Pricing was fair, and service was terrific from start to finish! Communication flowed consistently and we always knew where we stood in the process. Workmanship was great, and new HVAC unit works perfectly. Thanks!"

"We recently had our old gas system replaced with all ductless mini-splits. This was a project we've been looking to do for a long time, but needed to find just the right company to do the job. Suburban was truly a pleasure to work with. Kenny, our salesman, the installers, and our office contacts have all been fantastic. Highly recommend Suburban, no grief and all good experiences for us!"

"Suburban HVAC designed and installed our air-source heat pump system. Their sales rep Bobby was very technically informed and made multiple visits to help us design the whole-home heating/cooling system that was right for our space and priorities. He was very responsive! The installers did nice finish work and were very respectful of our home and made accommodations to our family schedule. The administration team provided us with all of the forms we needed to participate in the 0% HEAT loan program, $10k rebate through Mass Save, and $2k federal tax credit through the 2022 IRA. Great experience! Highly recommend Suburban HVAC!"