Costco Tire Center

"Horrible service and place. I ordered tires online based on their recommendations for my car. I waited 2 weeks after making the installation appointment and they tell me they cannot install because their computer does not tell them the torque my car needs. I called customer service and they said they should be able to get that information. They refused. I went to Waltham and no problem! The tire manager should not be working there. Rude, condensending, arrogant. Do not go there!!!"

"I got there at opening time on a weekday and left my car as a walk-in to get a tire patched. I didn’t hear a word all day. Finally I tried to call at 6 pm to get an update and it took me literally 45 mins of calling to get anybody to answer the phone. I understand I was a walk-in and was okay with waiting a while but 8+ hours of silence and then 45 mins to answer a phone just to be put on hold for 15 minutes then to be told they couldn’t find my car? ridiculous. when I got there, it was there unfixed (they’d been done with it since noon) and I was never contacted. the supervisor Joe was so incredibly rude and didn’t apologize for one second. we had to go back inside to ask someone else for my money back because he simply blamed the whole situation on me. terrible experience, truly never going back."

"They never answer the phone and if they do, they hang up. It is difficult to get an appointment to the extent that it is probably better to get your tires somewhere else. We are big Costco fans, but this is by far the department with the worst customer experience time and time again."

"I dropped off my tire last Wednesday. I was told they would call me once it was ready. After two days I called but never got a live response. After 4 days of calling with no answer they finally picked up and told me it was ready. When I asked why it took so long and required ME calling THEM the gentleman at the counter had no answer and couldn't be bothered to find the root of the issue. I love Costco but I will never be using this tire center again, my advise is go to Braintree instead, they are much better managed and won't make you wait a week before they finally pick up."

"Incompetent staff. They weren’t able to install tires properly. Damaged my lug nut covers and messed up the balancing so I have to get it done again. After 4hours of wait time and 4 hours of driving back and forth I wasted so much time and still have a car that shakes when I drive it over 50mph. Save your time and money and go elsewhere."