BJ's Wholesale Club

"My time at BJ's was a huge letdown, all thanks to an AT&T rep who started off friendly and making a great sounding offer-if I switched to them. While politely trying to walk away from them, I said their has to be a catch to get a reply back “no catch” if their was a catch BJ’s would not allow us to sell in the store! Well that statement was wrong. Even after my hesitation the AT&T representative was super pushy and against my better judgement I ended up reluctantly hearing them out. I asked multiple times if I can change my mind and he said yes anytime within 30 days. So I left the store very uneasy about my choice but knew (well according to the representative) I had 30 days to cancel if I changed my mind. I decided I wanted to stay with my current provider and so I went back to BJ's a few times to find the kiosk empty and no AT&T representatives to talk to. I then remember them saying you can go to a store if I needed help. Well it turns out, the promised 30-day return policy is a joke and is a complete lie. Trying to get any help or any correct consistent information is non-existent. One AT&T store told me I had to go back to the Kiosk at BJ’s, another store told me to call customer service. Now I'm stuck with these phones they are saying I can't return, and I am feeling forced into a service I do NOT want. Shame on you Bj's for allowing your customers to feel bullied by representatives from a company when all i wanted to do was renew my membership."

"Ordered tires off of the BJs website. It's been three weeks, I've been told three seperate times that they "don't have the tires and I don't know how you bought them". Clown show."

"Trying to get gas and went to the attendant because I use the app and the machine wasn’t taking the app. The attendant was clueless advised me to go in to see Customer Service. He wasn’t able to bypass anything or scan my app to get gas. This is after when I received the membership they told me not to worry about my card if I had a phone to use the app. get your story straight and figure out what you need to do. Completely unacceptable and extremely inconvenient."

"I love BJs. Prices are comparable to Costco without the insane lines or waiting. And pick up is extra convenient. But I bought a sheet cake there that looks like a toddler decorated it. Everything is off center. I will definitely not buy anything there that needs a bakery decorator to touch it."

"This is a great BJ's--it's the own my family and I go to most frequently. They have everything you could want, and I think the no-bulk options are a little better than some of the other warehouse stores. There are plenty of gas pumps--there's never much of a line."