Budget Truck Rental

"Better go to UHaul in Somerville. If you use Budget Truck Rental in Arlington MA, this is what you’ll find (pic related). I had a reservation only to discover there was no truck available. Apparently there is only 1 person who can do the paper work (even though I completed it all online) and he had yet to show up for work. I can’t believe they convinced me to wait an extra hour until he wandered in and explained it was an unavoidable delay, then shoved a ‘required $67.00 insurance’ form in front of me. Wha? That would have doubled the cost I was quoted online. People, you have the right to decline their insurance, but this outfit says they require it and there’s nothing they can do. So I hurried my *ss over to UHaul in Somerville and was on my way in a clean new cargo van in 15 minutes."

"Had the worst luck. Had to move my business after a fire. Locked keys in the truck 20 minutes in, storage space wasn't ready, Unloaded the 26' myself...unbelievable. But the people at 1116 Mass ave. gave me all the time and compassion that I needed without a hassle. Turned out to be a great day(s), lol. Thanks!"

"Wow I’m reading the reviews and totally agree. The truck I eventually got was appallingly gross. I took a wipe to the steering wheel and the wipe turned black. Full pieces of food on the ground, everything was sticky??? Such an awful experience"

"Definitely a 0 Review!!! DO NOT USE THIS RENTAL PLACE! I made a reservation 2 days ahead of time for a Cargo Van, pickup time 8am for the purpose of moving my son from Boston to Chicago, IL. I received two voice messages from Tom Brown on the day prior. One at 11:52am and one at 1:49pm. The first message was asking if I still needed the van, the second message asked if I needed the van, and he also stated he did NOT in fact have a van at his location. WHAT IS THE POINT OF A RESERVATION???? (Deja vu Seinfeld episode) I did not receive the messages until 6pm. I called immediately and left a message that I did indeed need the van and to call ASAP when he got in the next morning, which they opened at 7:30am. I called at 7:30am the day I needed the van and the man who answered stated Tom does not even get in until 9am!! I was supposed to pick the van up at 8am, per my reservation. I finally spoke to Tom at about 9am and he stated he did NOT have a cargo van, that many people make multiple reservations at various rental companies so he calls the day prior to ensure customers still need the reservation that was booked with him. I was livid and told him that I indeed needed the van as I am moving someone to IL. He inquired WHEN I needed the van, as if it was not ON my reservation, to which I told him NOW! He stated he would need to call around to try to locate one, asked would I be willing to drive to another town about 30 minutes away, which I indicated I would, but then he stated I may have to drive to his locale to complete the paperwork. I was in Waltham, MA, which is about 30 minutes from his location, so I refused to do that. In the interim of the 20-ish minutes of Tom locating a Cargo van, I was able to read all the horrible reviews of his business and decided to rent from U-Haul. I do NOT understand how this man can still have a Budget Business Account! He did not even apologize when I told him that I no longer needed the van. If Corporate doesn’t revoke his Business License, then Shame on them!"

"Wish I could give 0 stars. My girlfriend booked a truck 2 weeks in advance, even got 2 confirmation emails the day before we were supposed to pick up the truck. We drive there at 8am and my girlfriend goes to talk to someone about grabbing the truck and apparently there wasn't any truck for us. He told us to just go to uhaul down the street. He was very rude to my girlfriend, and then a week later we got charged $75 for a no show!! My girlfriend called customer service and got a full refund but wanted to call this store in particular to make sure this doesn't happen to anyone ever again, she called and the guy we spoke to was so rude and kept interrupting her and started raising his voice. This place is terrible and I hope they close down or fire all their terrible staff!"