Citizens
315 Hanover Street, Boston, MA 02113
Location & Phone number
315 Hanover Street, Boston, Massachusetts 02113, United States
About the Business
Welcome to Citizens, your trusted financial partner located at 315 Hanover Street in the heart of Boston, Massachusetts. As a leading provider of banking and financial services, we are committed to meeting the diverse needs of our community with integrity and excellence. Whether you're looking to manage your daily finances, secure a loan, or plan for the future, our dedicated team is here to provide personalized solutions tailored to your goals. Our convenient ATM services ensure that you have access to your funds whenever you need them. At Citizens, we pride ourselves on delivering exceptional customer service and innovative financial products to help you achieve financial success. Visit us today and discover how we can support your financial journey.
Photos
Hours open
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
9:00 AM - 12:00 PM
Sunday:
Closed
Reviews
"The piece of garbage ATM kept my debit card. When I went to report it and get my card back, the guy working here acted like I was running a scam. Asked me why I would come to this bank when I bank with Chace and there is a Chace right on the corner. It's a good question, but not for the reasons he was thinking. Honestly, a better question would be: why does anyone come here? I won't come again."
"They went to a new mobile banking and the lines at the banks for the teller machines were long. Customers had questions and there were no answers. I was locked out of my checking and could not retrieve money from my savings at the teller. I went to two banks after waiting on the phone for 30 minutes. No answers. I’m contemplating seeking another bank for my retirement direct deposits. Online feedback non existent. Shameful."
"Above and beyond. We were about to switch bank but met Shawn today at this branch and I have never had such great service from any banker before. Thank you Shawn . It was a pleasure meeting you today and because of you we will stay with Citizens."
"Since the new manager started I have grown to really dislike this bank which is very sad since I used to really enjoy it. The guy has absolutely no place servicing customers and his attitude now transcends the entire place. This used to be a neighborhood friendly place and now he is rude, abrasive, condescending and completely unwilling to help. I will be moving my accounts elsewhere and encouraging all my friends in the neighborhood to do the same. Is a shame."
"Great customer service at every level. Citizens has handled all of my personal and business banking for over ten years with prompt and friendly service. They also get to know their clients and really care which is great for a neighborhood bank in the city. Keep up the great work."
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