Eastern Bank

"Put a $10,000 check in here from my business. Talked to the manager and was cleared to have the money available. I used the debit card many times for purchases each time it was used they charged $50 fee which ended up making thousands of dollars in fees. went into have this resolved the assistant manager agreed it was a mistake on their end but needed the manager to approve removing the Fees he acted like I was trying to steal money from them like they somehow deserved to steal thousands from me even though I did nothing wrong. His desk was right next door and can hear him talking, he legitimately is like a cartoon evil villain banker trying to weasel your hard earned money. He was forced to give me my money back sense I had evidence of my money being cleared but needless to say I closed my account and took my money."

"I have been a long time customer of Eastern Bank, 10+ years and never has any issues up until 2021. Started with my debit card being compromised and then my whole bank account was compromised. I have gone through all the steps with the fraud department and they have refunded me some of the money back into my account but still pending for the rest to be refunded. So my account has been frozen and if I want to withdraw money I would need to go into the branch to do so, which if fine, I have no issues doing so. But I have decided I no longer want to be a customer with eastern back and opened up another account elsewhere but I was told to keep my eastern bank account open until the investigation has been closed. So anyways, I needed to withdraw some cash. I went into the Dracut location and dealt with one woman at first and there was some sort of an issue so she had to pass me down to someone else and I wish I got the names of these ladies. I wanted to withdraw one thousand dollars. My first mistake was not paying attention to the ladies counting my money…clearly I will never do this again but I trusted that she was a good person and would count my money correctly. There were also a few people behind me so I didn’t want to take up too much time and just wanted to grab my money and move out the way so the next person can go next. I leave the bank and go straight home, money is still in the envelope. I haven’t taken the money out from the envelope until I got home, which is like a 10 minute drive. I get home put the envelope on my table and began to count the money. I counted about 10 times and then had my husband count it to double check. I wanted to withdraw ONE THOUSAND ($1,000) and there was only $900 in there. So now I’m panicking because what do I do now? It’s a Saturday and they’re about to close, will they believe me? I rush back to the bank..it’s now 12:20pm and they’re closed..but I still see the workers inside so I’m banging on the door begging for someone to please speak with me. The woman I dealt with (5’0, a little heavy set, dark wavy hair, shoulder length.) comes out to the door and I’m telling her she only gave me $900. She’s telling me no, I gave you $1,000 and counted twice. I’m pleading for her to please check her cash box, does her cash balance out correctly and of course she said yes. I am so frustrated and irritated because now it’s her word against mine. I wish I had counted the money before I walked out that door. If someone can please check those cameras! That woman handed me $900 and not the money I requested to withdraw! Please check the cameras!! This happened on Saturday 1/8/22 around 11am."

"I love this location, everyone is so welcoming and it makes you feel like your family.they welcome you with a smile and open arms and if you need something to take care off they get it done."