Bob’s Discount Furniture and Mattress Store

"Had a great experience with bobs , my first time in there I had a wonderful women helping me. She showed me a lot of amazing options which led me to find the couch I fell in love with. As I was just looking at the time I left. When I went in to buy the couch one of the gentlemen Steve I believe was his name wàs also wonderful, answered all my remaining questions and helped me order the couch. The original delivery day I wanted was filled up so I had to do it for another day but he made it a point to watch the schedule to see if the day I wanted would open up and it infact did and he rescheduled the delivery for me. As a first time furniture buyer I was very pleased with my overall experience and will definitely recommend and return in the future"

"I bought a couch, a dining room table set and a bedroom set. The couch is the only thing that's fine. The bed set was severely scuffed by the people who put it together. The dining room table had a marble top that's completely different from the one I saw in the show room. I went to the Saugus store and asked their customer reps to get the table top replaced like how the table looks in the show room, and after 2 months of waiting the same exact table top was delivered... It's very deceptive to offer one product and deliver a completely different product. I wouldn't recommend this store to friends and family. I tried attaching pictures here, but for some reason I can't see that option available. @BobsDF: Thank you for responding. I'm not sure what can be done with my scuffed dresser and bed head and foot boards, and the wrong table top which was supposed to be replaced to the one more closely resembling the one I saw in the showroom (without those black streaks as if clawed), but the same exact design was delivered. I waited 2 months, but nothing changed."

"First time visiting Bob’s Discount Furniture! Cool place! Furnitures are good 9/10. Looks clean and organized 9/10. There’s parking lot full of parking space 9/10. The representatives are polite and respectful. Helpful and not pushy 10/10. Was plan to buy a dining table, but the size was too big for my kitchen, and end up window shopping today. Definitely coming back to purchase furnitures in the near future. Overall 9.5/10!"

"Absolutely terrible experience. Visited their store in Saugus two times. Went on my first visit to decide which sofa to buy and ask for budgets and pricing to make an educated decision on my new sofa purchase. I was attended by Carmelo, who was an absolute wonder of a salesman and human being! He offered me a 12-month, interest-free form of payment, prepared me a budget with pricings and left everything I needed printed in paper and in a very well organized and professional manner. Thank you Carmelo for being so wonderful, I now wish you were on site the day I went to make my purchase. I was also told he was going to get the credit for the sale - which I really hope he did. He left me his phone number, so I will be reaching out to him today to see if this is true. However, during my second visit, everything went downhill. I looked for Carmelo to seal the deal with him, but unfortunately he was not there that day. I was attended by another salesperson (cannot remember his name), whom without explaining or reasoning why, told me that I could not buy the couch with the 12-month, interest-free form of payment. He instead informed me that my only way to make such purchase (information which I now strongly put in doubt) was through a form of payment divided into 4-months, with what I consider to be a very high APR, and a final settlement of $700 (basically half of the full price I had to pay for). Including delivery, insurance and APR, I ended up paying almost $1500 for a sofa valued at $999. I was not happy with the situation, but went forward with it as I have just moved back to the US after 10 years abroad, spent the last month without a couch at my new home and really needed one ASAP. On top of that, I was informed that my couch would be delivered and set inside of my living room on 10/18 - a week after I made my purchase. The problem arises when, on 10/18, my couch gets delivered, but only partially. Apparently there was a mix-up at their warehouse, and they sent my couch in two different colors. I can understand and am laid back with what I consider innocent human error. Everybody makes mistakes, and that may always happen when you least expect it! The issue is with their customer service's damage control. Honestly, this is where my experience went from bad to absolutely horrible. I was called by their customer service, and informed me that it would take another 7 days for them to complete delivery of my couch, without offering any alternate or more efficient solution, despite my consultations for a swifter response into resolving the problem they had caused upon myself. I called customer service again to see if another agent was able to offer acompensation on their mistake, and after a half an hour on the phone while they were "studying my case", their answer to my request was a negative one. It is not equitable that you have someone pay an expensive price for a delivery on a concrete date, which is specified in a written contract, and on a sofa with a high APR through a form of payment that I did not agree with... they did not deliver or live up to the terms of their contract nor did they offer any kind of solution or compensation beyond having to wait for two weeks to have my sofa fully delivered and installed at my house - being non compliant with a contracted redacted by themselves. Let me remind that I paid for my couch to be fully delivered and installed on 10/18, and not two weeks after my purchase. Honestly, what this tells me is that Bob's Discount Furniture does not care about its customers. The service and experience that I had was absolutely terrible. Since I have tried and not been able to find any help within their company, making me feel stuck in an unprofessional situation that wreaks of indolence, I will be reporting my case to the Better Business Bureau. This is completely disrespectful towards the intelligence of their customers. I will never again buy anything from this company, and will be hesitant into recommending everybody around me to NOT buy anything from these people."

"Absolutely wonderful! My sales associate was Lisa. I couldn't have asked for someone nicer or more knowledgeable. Exactly the kind of person you want helping you when you're making a large purchase. She did not hover, or be pushy in the least. However, she was so attentive when we needed her. She knew about all the features on everything we looked at. Once we made our decision, she carefully explained our options with financing, delivery, and protection. Prices are reasonable. I can't wait for my new sectional!! We will definitely be returning, and requesting Lisa very soon when we are ready to purchase our bedroom set."