MedStar Health: Women's Health at Pasadena

"I appreciate all the care and support I was given at MedStar women's health. Awesome job ladies."

"Very negative experience at this doctor’s office today - will be finding a new GYN. I waited 50 minutes past my appt time before even being called back into a room. No explanation provided at all or no apology. Even when I finally asked around 40 minutes of waiting I got a short unapologetic answer that my room wasn’t ready. I get it - doctors are busy, but patient care and customer service skills are still important. Then, I was left to wait in the room for even longer but told to sit and undress and wait. I decided not to undress yet, as I wanted to find out how long it would be until I’m seen so I opened the door and stood in the doorway to figure this out and was told by the front desk person or tech that I was not allowed to stand there and needed to return into the room. I explained to her my concern and she responded very very rudely. This is what made me realize I would definitely be finding a new doctors office. It felt the equivalent of if you had been waiting at a restaurant a long time for your food then try to ask about it and told to shut up and go back to your table. The actual appt with the doctor was quick and did not feel as comprehensive as what I expected and then I’m sent to the back for labs. The lab girl tried once, couldn’t get blood, asked the other girl who was also unsuccessful. They suggested I go to another LabCorp, which I did and they got blood on the first stick."

"I HIGHLY recommend going to another doctor. Best decision was switching to a doctor who is not lazy and actually cares for his patients. I have had my issues with Dr. Manning for about 3 years, I understand doctors are busy but this is my health and if I need treatment you better make sure I am aware, which she did not do on MULTIPLE occasions. I ESPECIALLY recommend another doctor if you are pregnant, they did not communicate with me at all during my pregnancy only ordered tests, never went over ANY of my results and I suffered from a miscarriage that I feel like could have been avoided with more doctor attention. Whenever I asked my questions we got VERY vague responses back. After my miscarriage I switched Doctors but stayed at this facility and honestly it was the same experience with Dr. Barrett, very vague not concerned only ordered tests and never went over results. Had to call her assistant multiple times to confirm I had miscarried. Go to another facility all together, only good worker here is Brittany the Receptionist!"

"I had been to this office prior to my annual appointment, and was pleased with the timeliness of the doctors/practitioners. My second visit here, I was referred to a different doctor due to the other practitioner no longer working there. Dr. Manning made me feel very comfortable and she was very personable to getting to know a little bit about me during my appointment. She answered any and all questions/concerns, and I could not recommend her more to others looking for a GYN."

"I'm a health care provider, and I do think I understand the challenges that clinics face. I came here for my first apt 15 minutes early so all paperwork was complete prior to my apt. I waited over 30 minutes to be taken back and then over 15 minutes in my treatment room until I asked if I would be able to be seen in the next 15 minutes (1 hour past my apt). The tech was super nice and apologized that I would likely not be. Everyone was very nice, but I would have appreciated being told that the clinic was running >1 hour behind (at 930 am) from the start, especially because I took time off work to come in and ended up having to leave without being seen so as not to be late for my own patient. I plan to make my rescheduled at another clinic, since I don't have the time to sit and not know if I'm going to wait over an hour to be seen. I will say, though, that everyone there was very nice"