Family HealthCare

"The worst experience I ever had ! My PCP doctor moved from RIMG to this group and I wanted to stay with her. I called , made the appointment, they sent me paperwork to fill out, which I did, gave them my insurance info, they confirmed the appointment, and when I went to check in they informed me they no longer accepted my insurance ???? I told them I will pay because I really needed to see my doctor in order to check the lab work she had ordered, and they refused. Total waste of my time which is the most valuable thing we have. They even suggested to change my insurance. Total lack of empathy. The health services have terribly declined in this country, it is now just big business and this group is really the WORST!"

"I was very happy with this practice when they were at Boland Farm. But, after two unhappy experiences. I sent a letter, received no response and I found a new practice with which I am quite content. I would not recommend Family Health Care, they have become too big to care for their patients."

"I called in yesterday to see if I could get in for a tetanus shot. I was told I haven't been back in since 2018... I was there in 2021 with health issue. They told me I would be treated like a new patient and can't see me for 5 to 6 months.. what kind of place are you running here"

"They have been our primary care for at least 5 years now. Last spring my husband was very sick with pneumonia. They completely missed the diagnosis. The following day he was getting much worse and I took him to an urgent care because I was worried about how he would do through the night (it was bad.) Well, the urgent care doc was shocked when she saw the xrays and how advanced his pneumonia had gotten. This was about 24 hours after his visit to Family Healthcare. Thank goodness I ignored their "diagnosis" and went for a second opinion or he would have ended up admitted in the hospital most likely in intensive care. Needless to say, wr've been looking for another doctor. That place is like an assembly line now."

"I have been with the practice for over 20 years but my husband joined the practice about two years ago. Dr. Avi Schachter is our doctor and he is the BEST. He truly cares about his patients and you never feel rushed during the visit. He takes his time to explain the medical issue and the proposed plan to address it. Dr. Schachter responds to our questions via the patient portal in a timely manner for which we are extremely grateful. The patient portal is user friendly and it amazes us how quickly the staff responds to the questions regarding payment or prescription refill etc. We are very pleased with the service provided by the staff at Family Healthcare especially Dr. Schachter."