Edible Arrangements

"My son ordered me an arrangement for my 47th birthday and I was excited to receive it. However, the fruit was bitter and the pineapples taste as if they used the core because they were hard to the point I could not chew them. I reached out to the store manager (Sara or Sharon I apologize if I forgot your name) but she was very pleasant and listened to my concerns. In addition, she had another platter sent out to me to rectify the situation. I appreciate her for doing that! I’m always willing to give an establishment another chance before I bash them on reviews. Nakia"

"take my advice and don't order from this location. waited 2 hours before calling because i never got an update with my tracking. the lady on the phone told me my order was canceled because of an authorization problem with my card? called my bank everything match. lets say that was true, when where you going to call and let me know, especially when i paid an extra 10$ for my items to be delivered today? unprofessional. if you can't do something be professional and call let the person know who just spent 100$. order from the lanham location or silver spring. don't bother wasting your time. - no stars."

"I am reluctant to give one star after my horrible experience with the Laurel location. After waiting all day for the arrangement to arrive, when it finally arrived it was melting, missing other items purchased, and missing fruit in the bouquet. I immediately called the store and spoke to a women stating she was the manager. When I explained the situation and the terrible quality of fruit, she argued with me about how it did not leave the store that way. She then began to blame the delivery driver and told me she had no control over the product once it leave the store. Seems very hypocritical of her because in the same breathe she asked if I wanted the items re-sent. Why would I want items re-sent if the quality is poor. The manager then told me she could make sure that I would have a better delivery experience. I asked her how she planned on doing so when she couldn't even make sure this delivery went well. I asked to speak with the owner, and the manager immediately had an attitude and told me that the owner does not deal with matters like this. I asked again when the owner will be available to speak with a unhappy paying customer. She told me that she handles all complaints, even if you complain on her poor customer service. I started speaking again, and she interrupted me saying I was yelling at her. I was upset yes, but not yelling. I was bothered by her lack of empathy, horrible customer service, and playing the blame game on her staff instead of looking to improve overall. I will never spend my money at this laurel location and/or edible arrangements EVER AGAIN."

"Went here for the 1st day of summer to drink Smoothie. It was nice but small quantity. The prices are on the higher side but they have some good offers if you into fruits. If you are in Laurel and want to try this place, it is right by cold stone. Parking is plenty. Overall a decent experience however the employee was angry for some reason."