Wilbert Tattoo

"Customer service here is pretty bad. Had 3 different situations happen that made me question their practices. 1. I arrived for my appointment on 10/7 about 15 minutes prior. I still had not been seen by my artists (E. Sady) until about 10 minutes after my scheduled time. He was not ready at all, couldn’t find my design I sent days prior, had to resend it etc. Then, some people he knew came in and instead of finishing up my stenciling design, he walked over to them and proceeded to ask them what they wanted, making plans, etc. completely unprofessional. 2. I paid a $50 deposit that was supposed to go towards my service. Once I paid and got home, I realized that I did not in fact get that $50 off my service. I immediately reached out and asked if I could have a refund since I live 2 hours away in PA and would not be back there for awhile. Instead of even attempting to rectify the situation THEY messed up in, it was message after message of “refund policy”. I tried explaining that this situation should not fall under their “refund policy” because it’s not like I’m not happy with my service, I literally was just overcharged $50 and am rightfully owed my money back. Got a message from them days later saying I should make another appointment or “I will lose my deposit”… be fr. 3. Reached out again yesterday to inquire about a tattoo and ask if the deposit they still have not sent back to me can be applied to this tattoo. Got back a super weird response “ i personal can't do that i just started a desk position and you have to talk to owner when he is here. depending on the size but it would start at a 100”. Why wouldn’t you just ask the owner when you see him and THEN respond to me?? Dude needs more training. I really wanted to like this place, but based on these events, I’d really look elsewhere."

"Great place to go! Took both of my sons to get tatted & it came out great! I'm planning to go back soon for my cover-up. Clean establishment, friendly & they do great work. I'm glad I went here."

"I have had nothing but positive experiences at Wilbert Tattoo. I got my first tattoo there and they were nothing but helpful and supportive both during and for the aftercare. I strongly recommend you pay them a visit whether it’s something simple or a more complex design, they are top class professionals."

"Wonderful shop with a good vibe. Super clean and Kay was a blast to work with. Art on the walls is beautiful. So refreshing to visit a shop without iron crosses, runes and other questionable symbols hidden in the wall flash. We'll be going back to work with Wilbert on two larger pieces next month!"