Quick Lane at Sheehy Ford of Gaithersburg

"Great place and very helpful folks!"

"The Service Team here at this dealership really needs to step up their customer service! they lost my sisters Car keys during or after her Car had gone through service. OK, people make mistakes... no problem... Its Saturday afternoon & service is about to close so you all should Put her into a loaner vehicle so that she can come pick up her car on monday afternoon/evening once the key(s) are found or new key(s) are made for her Car. But No! They couldn't even do that! Does this dealership not have some sort of Service Loaner Program like the other reputable dealerships in Maryland? Or in America? The Management & staff simply kept pushing the blame and pointing fingers at each other and nothing was done to try and make the "VIP" Customer Happy. I would give this Dealership ZERO STARS if that was an option..."

"I've been coming here for years, and it looks like I'm going to need to find another shop to service my Ford vehicles. The following just happened, and I am somewhat in shock. I brought in our Ford Explorer in for an oil change at 50,000 miles, and the service advisor wanted me to pre-approve both the brake fluid and coolant change "just in case" it was needed. I declined or pre-approve and didn't think much about it. A little while later he calls me to inform me that the mechanic was recommending both be changed, and he gave me detailed descriptions of the fluid including the color and smell to make it sound like it was really bad. Again I declined mostly because I figured 100,000 mile fluid couldn't be THAT bad at 50,000 miles, so I could wait at least a little longer, and I wanted to see the fluid for myself. Well, I finally got around to checking the fluid myself and am in shock. Both the coolant and brake fluid are in great condition. I mean, they are not even close to needing to be replaced. The brake fluid is a very light shade of yellow and the coolant is a bright orange with no bad smell at all. They are basically like brand new! Nothing is discolored or brown and nothing has the 'burned' smell that the advisor conveyed to me. Recommending a service that isn't needed is one thing. Lying in order to convince me its needed crosses a line I can't get over. I spoke with the service manager today and he says he is going to talk with this particular service advisor. However, I just don't trust this place anymore so will be going somewhere else from now on."

"Sheehy did an excellent job on their initial body shop estimate and it had no changes between the estimate and the final result. Further, the work was specifically what I asked for and looked great. I was impressed with the professionalism of the team, and the timing of the work being completed."

"I visited Sheehy Ford on Friday, June 30th, 2017. I was helped by Mr. Edward "Teddy" Olson. Mr. Olson provided excellent customer service! He did everything he could to get my car repaired as fast as possible, and he found a way to save me money. I greatly appreciate Mr. Olson's dedication to great customer service, his thoughtfulness, and his commitment to excellence."