Beauty Sense Nails and Spa

"I recently had a mani-pedi. The service itself was great. But I slipped and fell and they refused to take any responsibility for it. I would not recommend going here, simply because they do not care about their clients, only about the money."

"I have been a customer here since they opened their doors 6, 7 years ago. Everything was great until change of ownership couple years back. This review is not a reflection of their staff, frankly the only reason I kept going back was my nail technician. I decided to take my business elsewhere because of the owners unprofessional communication style and lack of customer service."

"Visited yesterday for the first time for a dip powder manicure and a pedicure. The level of customer service from start to finish is unparalleled. Appreciated my technician's attention to detail. My nails are impeccable (and I'm picky). It's well worth the 30 minute drive. I will definitely be back!"

"Lee is fantastic and Holly is wonderful as well! I’ve been going here for 5 years since I moved to Ellicott City and it’s the perfect place. Everyone here is so nice and friendly. Highly recommend!"

"Update: The nail salon contacted me and asked me to come in to get my nails fixed. I agreed to go in and had a completely different experience than previously. Initially i was a bit nervous to go back in, but they did not make it awkward at all and were very kind. They completely re-did my nails and let me even choose a new color. I really appreciate their response to the feedback I gave and they had excellent customer service. Service like this makes you want to go back even after an initial impression that wasn’t too great. The redone nails (purple) look great and I would go back! ______________________________ I would not recommend going here! I decided to try this place out since I have driven past it several times and it looked nice, however, I had a very frustrating experience. I started off with one nail tech and she got around to filing one hand, but then had me move to another nail tech who did not file the other hand. Several times I noted this to the nail tech and told her I wanted a coffin shape and that she the nails on the left hand were significantly longer, but she kept putting it off. When she was “done” the nails on my left hand were significantly longer and were a rectangular shape (i had already tried to get her to make them shorter during the process). After I paid, I stepped out but came right back in, my nail lengths for both hands were so different and it looked so bad. The nail tech agreed to file them down, however, attached is a picture of the final outcome of how my nails look on both hands AFTER they were “fixed”. It looks like two different people did them. It may not seem like a big deal, but I have never been to a nail salon where the tech would let me walk away with nails that are so different in length to begin with. She hadn’t even bothered to check. I still paid the tip and for the service, however, I just would never come back here, nor would I recommend the place."