Sears Heating and Air Conditioning

"recommend. I regret going with them in the first place. save yourself some hassle and find another company to hire. 2.0 Pinesha H. District Heights, MD 3/25/2021 Remodel a Kitchen This company does not value its customers or honor the warranty on work performed. I hired them to install new flooring in the entry way, bathroom, kitchen and laundry room, install a brand new entry door and storm door, and remodel the kitchen. I spent almost $28,000 with the company to complete the work back in October 2020 and I cannot get them to come back and fix all of the issues. I have been calling, texting and emailing my Project Coordinator, who is also a manager, since the completion of the project. She has scheduled three appointments for the issues to be completed and each time no one showed up. Her response was to accuse me of not being home rather than to apologize, take responsibility and correct the error. My last email was almost 2 months ago and I am still waiting for a response. They hired two different contractors to do the work. One to install the doors and one to do the floors and kitchen remodel. Both were problematic. The door installer had to return on 3 different occasions to fix issues. The job was done so poorly I was offered a concession in exchange for signing off on the job. I have yet to receive the concession. The other contractors completed the work but the company sent no one to do a quality check. Shortly after, I noticed a few minor issues and brought it to their attention. Hence the 3 different appointments where no one showed up. Now that it has been 5 or 6 months, the minor issues have now become bigger problems that will require me to spend more money to fix. DO NOT SPEND ONE DIME WITH THIS COMPANY!!!!! Anyone who does not value you as a customer does not deserve your money."

"Very. Satisfied. I was kept informed throughout the project and the renovation was completed professionally at a reasonable price. My kitchen looks great and I'm already receiving compliments on the look."

"My husband and i did a big kitchen renovation and had Sears do the cabinetry. When they were finished it looked beautiful. As time went on year after year we had problems with the cabinets pealing and the hinges locking. We called and had Sears come out many times. The beautiful cabinets we started with were not the cabinets we were continuing to have issues with. This last time was the worst. We called to schedule a service visit which was $100. The technician came out and told us he would have to call the office after viewing the cabinets and hinges. He called the office and was told that Sears doesn't carry these cabinets anymore and that they will call me with a solution. We received a call several weeks later from the service department. We were told that now our cabinets were out of warranty and they could replace our cabinets with new or do a cabinet replacing all at a full cost to us. We were outraged! They were not willing to take care of us at all. We asked that we would like to speak to a supervisor and were told they would call us. We also asked for a refund for the service call since the tech said he couldn't fix our problems. To date nobody has called us. These cabinets are 10 years old and look like they are triple the age. They are all peeling and coming apart. It is just the 2 of us that live in our house and these cabinets should have never come apart like this. .Again to date we have never heard from anyone! This has been a terrible company to deal with and we are beyond disappointed. We would never recommend them anyone. They do not stand by their customers when there is a problem."

"The salesperson spent two or more hours with me explaining Sears roofing products and installation. I was impressed with the fabric underlay shown to be superior to standard felt. The folks who came out to do the job were highly skilled and courteous (truck was from Angels Home Improvement). I was however, disappointed the crew left a hole in the fascia board (pictured). The crew leader told me before the job that they don't do fascia, but I was still especially disappointed that I had to re-stuff the hole with towels as they took the towels out and left the hole empty. Besides, on a 12K roof, why not just fix the hole? A minor disappointment was the salesperson said the crew had a magnetic wand to clean up nails. Pictured are the first fist full of nails found on the deck after they left. Nails were found all over the place. Finally, the salesperson said a third party inspector would be coming to check the roof after it is done but no one has called to schedule such an inspection in the two weeks since the roof was installed. I'm not sure what good an inspector would do at this point, but I don't like the fact that there seems to be a gap in expectations between sales and production. Nevertheless, the roof looks good and communication with the Sears production team was solid. Update: roof leaked soon after installation. Called and someone came out to tell me it was because I had leaves on my roof. Cleaned up the leaves and the roof still leaked. Guy came out and did roof repairs but left me with $2k in damages inside the house."

"Mike and Louis (hope I got their names write, my handwriting is terrible) did a great job. I converted my master bathroom from a shower - tub combo to just a shower. Plus, I had new flooring put in. It is small master bathroom and my guest bathroom is larger with a soak in jacuzzi tub. They arrived on time each day and worked a full day. The tile work in the shower is perfect. The flooring is beautiful. There was no damage to my property. Every day when they left, they cleaned up everything. It was like they were not here all day. There was a plumbing issue that needed to be addressed and they took care of it. I thought that might come up and was glad when they told me up front about it. Very professional. I would recommend Sears Home Improvement to anyone wanting to remodel their bathrooms."