Britannia Airport Hotel

"Unprofessional house manger (Emanuel) and some other front-disk employees. I booked for a single-bed room and the house manager tried to give me a twin-bed room instead. He tried to sale it for me by telling me I booked for a twin-bed room and/or something like that and convince it to me rudely while I wasn’t rude to him or anybody else. He seemed to try telling me they didn’t provide single-bed rooms by itself in the hotel. So, I kept asking him several times if they didn’t provide single-bed rooms by itself in the hotel because he didn’t seem to want to answer my question easily and insisted to give me the twin-bed room. He said that if there was no single-bed room automatically I’d get a twin-bed room instead. I showed him a proof of my booking for a single-bed room and a policy from the booking website stated that I’d not be able to have any additional person other than myself in my single-bed room booking which destroyed his story about selling me the twin-bed room. Specifically, there was an option by itself to book for a twin-bed room in the booking system for the hotel. Though, he still insisted to give me the twin-bed room unprofessionally. So, I canceled the booking. That wasn’t acceptable and appreciated at all especially because the house manager treated me unfairly, rudely, and differently than other customers and/or was discriminating me."

"Very convenient for the airport. Welcome with a smile and everyone was very nice. Very Easy to find. Rooms were clean and heating was on full blast so very nice after the long drive. Nice breakfast too. 2 things that need improving: 1) Parking is a nightmare! Spaces are tight and few ppl just parked along the walls making it almost impossible to come out. 2) the floor in the breakfast area need a scrub! Its so sticky that My shoe got stuck to the floor and tripped me over. Positive experience and would definitely stay here when flying from Manchester again x"

"Don't know why there's bad reviews, felt like inside was done up as a lot nicer than pics? Reasonable priced drinks at the bar we had a twin room and was fine, booked a package deal with a concert and got dinner and breakfast both buffets and the food was lovely! Staff were fine if I was travelling to Manchester I would book here"

"Absolutely terrible. Staff rude held our room key to ransom over £10 parking which they messed up even when we proved we paid for parking and how much we were charged they still told us we had to pay the extra! There customer service is diabolical. The food in the restaurant is awful tasteless and cold. The only member of staff that was nice was the lady on reception in the restaurant. My son and his girlfriend's room full of mould. Both rooms way too hot couldn't sleep due to this. Do not stay at this hotel!"

"A run down, depressing place. The lift was smelly and the room dingey. Fortunately only there for a few hours sleep before an early flight. Advertised as an airport Hotel but 3 miles away??? The only good things I can find to say is that, the Fish and Chips we had in the restaurant and the waitress who served us were both lovely. A very poor start to our holiday. Our first and definitely last visit!!!"