Darrell's Auto Service

"I had a car with a failed engine because it threw a rod into the oil pan and poured all of my oil on the road. I had it towed and serviced at Darrell’s, and I ended up trading it in with a failed engine to a dealership for a new car. This car ended up in a class action lawsuit shortly thereafter. The lawsuit for the vehicle wanted to see the report from my service for proof of the failed engine. Darrell’s had been EXTREMELY vague and put on the report “oil leak. Engine knock. Recommend new engine.” And the lawsuit denied my claim because they said the report said the oil was leaking and they don’t cover oil problems, and after I tried to explain that it was the engine that failed and caused the oil leak, they said they have to go by the report. I called Darrell’s requesting to speak to the person who looked at my car to see if MAYBE they could remember it and adjust their report so it wasn’t so vague and misleading. I spoke with a man who turned out to be the owner who tried to explain how “All cars have wear and tear overtime. The oil sometimes leaks when they get older. If you don’t check your oil level it can cause engine issues overtime. Etc.” and I explained what happened and he kept dismissing my statements. I asked to speak to the man who ACTUALLY LOOKED AT my car and he refused to let me do so. And then I asked if there was any way the mechanic could at least reword his report and the owner said “yeah I can’t do that.” So here I am fighting the lawsuit to prove that my car didn’t have an oil leak beforehand because Darrell’s couldn’t have been the least bit helpful or caring and made their report more specific. Everyone but the owner was very nice and helpful. So as much as I would recommend this place, I can’t get behind the owner who was really unhelpful doesn’t care about any of his customers. I’m glad I didn’t order a new engine from them and pay for that labor to support his business."

"Darrell's Automotive is a top-notch service! Honest, skilled, and reliable. They go the extra mile to ensure your vehicle runs smoothly. A trusted choice for all your automotive needs."

"We were going to drop off on a Monday for a couple of sensors to be replaced. I spoke to a lady there that said yes, drop it off because they don't do appointments. Okay,I get it.Something came up and I called stating we'll be in Thursday. The same lady said sure,ok. Bring it in and be here Monday morning for the vehicle. Well, as we've ONE car,we had to rent a vehicle for a few days, returning it Monday morning after we retrieve ours. Surprised,we were, to learn the parts were NEVER ORDERED. I suppose the only person there authorized to order parts was the owner,who said he was in Florida. No one could have called me? Or is it they didn't want to bother with my vehicle? It was a huge inconvenience to us, setting us back a bit of cash for the rental. They could do better, especially after a high recommendation from a transmission shop."

"I drive an old jeep with over 200k miles on it. I had a lot of trouble with it before I started bringing it to Darrell's. That was several years ago. The only problem I have now is my passenger window fell off the track. I'll take it to him next week. I have no doubt he will fix it better than it was. He always has fair prices and does excellent work. If you are looking for a good and reliable and honest mechanic, I recommend him highly."

"My visor broke while I was driving so I stopped into the nearest shop. I explained the issue to David and he quickly did the repair at no cost. I offered to pay but he refused. I had never visited the shop before but I will definitely be back and I’ll refer others to Darrell’s. Thank you, David for your professionalism and your kindness."