Top 30 Best Professional tradesperson equipment in London

“Excellent service. Howard was amazing in that he tracked down what I needed when every other store had sold out and got it transfered from Liverpool store to Catford store for me to collect. Even called me twice to remind me it was in. Outstanding employee.”

“Well, I must say if ever there was a company that has got it right, it's Machine Mart (Lea Bridge Road). The whole process of selling, delivery and after care was amazing. The story goes as follows: Needed a generator, not having a clue of how generators work and all the technicalities surrounding the buying process, I turned up at Machine Mart. The sales chap, named Ship, was very helpful and guided me in buying a generator. Against his good advice I purchased a generator that was inadequate for my needs. Not only did I purchase a wrong one, I had no idea how to operate it. What was great, Jon at Machine Mart was a phone call away and talked me through the whole process and help me trouble shoot and get the generator going! What I liked about dealing with Machine Mart was that they didn't wash their hands of me once the sale was done! I was able to take the generator back and upgrade it to the correct one at no extra cost! Wanted to thank Ship, Jon and Lewis for all their help! Certainly, will be recommending Machine Mart and writing to the head office to recognise their service. keep up the good work. Kamran”

“Very efficient and helpful at getting awkward and unusual tools. Over a 7 year period i've always found that the tools the stock are good value for money.”

“Hardeep gave great customer service and explained about the trade account”

“Just been to Brentwood branch with a faulty item, which had been previously repaired by the manufacturer. An amazing young man called Matt had done all his best to assist with great patience, with a smile and very polite. I'd like to say thank you for a smooth transition Matt.”

“Harry sorted me out with a tank fitting when others didn't have any. To my delight it was also £7 cheaper. Will definitely shop here again.”

“Lovely local, independent tool hire and tool shop. Always going out of there way to help me get what I need and go the distance to order in any missing tools. Also very nice to see young workers in there that know what they are talking about.”

“I go just after work 5.30pm time car park lucky to have two cars in & probably staff cars. Quick pick of orders as done by app staff polite”

“They have a good selection of nuts and bolts, screws and other hardware. They have quit a large mini drawer section for all their small hardware which makes it easier to find what you need and as l work on bikes and e bikes l get all my nuts and bolts ect from there.there is a man and a women working there, very friendly and helpful and they have a fair selection of goods.”

“I’ve used Click and Collect with Toolstation Leatherhead three times now - they are brilliant!! Super efficient, turn around the orders within an hour and really friendly. All social distancing in place as well. Great range of products too, found what I wanted every time.”

“Excellent paint service with Little Green mixing service, he also cut a key for me and it worked perfectly 10/10 service”

“An independent hardware shop it has a bit of everything and very reasonable on price. Helpful and knowledgeable staff.”

“Nick and Luke are both superstars in this branch! Excellent customer services and real attention to details. I really love visiting this redhill branch. Well-done guys!!”

“Excellent service by team member. Very helpful and felt very welcomed. The team member deserves acknowledgment of his excellent service and dedication to his customers.”

“Quick and easy branch to stop off at , Soon as I got out my van I was greeted and asked what I needed . The very helpful yardman knew exactly what I required and went and got it for me , Seemed to be short staffed in the shop . But all in all a very pleasant transaction Will be back ⭐⭐⭐⭐⭐”

“As always, had exactly what I needed. Not only is it a hardware shop that stocks everything, the man behind the desk knows where everything is!”

“Visited store recently and had an excellent experience, really efficient and fast service. Working locally so was very useful for me.”

“Had the pleasure of being served but not one but two young ladies Lydia and Stacey. They are always both very helpful whenever I have been into the branch so thought i'd recognise this!”

“At the end of a busy Saturday, with all staff busy unloading a delivery, I went into this shop in early May '22 looking for a specific cleaning product. The shop assistant not only showed me what they had, but stopped me spending £8 when I could spend $1.99 and get exactly what I actually needed. How very unusual these days to get such customer service! Despite the urgency of their task, I was never rushed. I will go back on the basis that real value is created by friendly, practical customer care.”

“Got to say that Rhys guy was amazing. He was a polite young boy, who help me with everything. He is the reason I will be coming back again! Amazing shop as well!”

“Excellent service from a guy called Reiss - and small but ample parking. Very clean store”

“Lovely local diy store. Owner kind and helpful. Worth ringing for more specialised goods as it is quite small shop.”

“Excellent customer service from the lady working on the counter very knowledgeable about products etc.”

“Exceptional service. Great team with a lot having changed since I first shopped here back in 2018. The service use to be average but I am seeing the calibre of recruitment that has been carried out at this branch and can say whoever is behind it is doing a fine job. I use to be served by a young Easter European woman who would always have something to complain about, clearly not demonstrating loyalty to the business she was working for. Today I was served by a young man who blew me away with his charisma and enthusiasm. Thank you Mr Mohammed. You clearly demonstrate what customer service is and what loyalty to a business means.”

“Experienced a great service from Nathan & Leon, both very helpful, and knowledgeable.Products arrived correct and on time. Can not fault service. Thoroughly recomend”

“A great store. Lots of choice, they have nearly everything in stock and if they don't have it they get it in very quickly. The staff are very friendly and helpful. They have lots of knowledge and are pleased to share it.”

“I was served by Laura the other day, she gave amazing customer service!”