HO LOK Chinese And Cantonese Takeaway

"I get quite a few takeaways from here as I'm a wasn't disappointed by the quality of the food, and their rice portions are really big (bigger than Eat Well). Rather than get a home delivery, I dropped in on the way home. Was told the order would take 10 mins, it ended up being nearly half an hour, and the interior stacked with household rubbish, chairs and scooters needs to be sorted out, as it doesn't give a very good impression of cleanliness."

"Absolutely terrible service they are rude saying they won’t deliver the order and they were gonna send out cold food don’t order from there people they are horrible and terrible customer service"

"Horrified to see poor reviews, as the food is very good quality for the price and they ALWAYS deliver in super rapid time, often ahead of the estimate. Perfect accuracy too, as they read your order back to you. The veggie in a tizz is being culturally unreasonable."

"We walked past here and got some spring rolls once after a day in London about a year ago. They were edible. Not very nice to be honest. The shop itself is disgusting and it's quite a lot of money for the quality of food. Personally I would avoid."

"My wife and I have been ordering from Ho Lok for the last 2 years on average twice a month. We like their food as they cater well for vegetarians. Today we ordered sweet corn soup from them and informed the lady on the phone that it should be vegetarian, i.e. no chicken. We received the soups and on my first mouthful realised that there was chicken in the soup. This is disastrous as I am vegetarian. I called Ho Lok back and informed them of the mistake. The lady on the end of the phone was helpful and said she would speak to her manager and call me back. She called back within a few minutes and said they would send me a replacement soup and she confirmed she had noted that the soup should have no chicken. Therefore, I said that I had eaten some of this soup and as I am a vegetarian this was against my religion and disastrous. As the mistake was admitted and as we were loyal customers, I asked that we be given a refund in addition to a replacement soup. We consulted her manager, who then said she would speak to her boss. Her boss would not agree to this, he said it would either be a replacement or a refund. We heard him shouting in response to our request in the background. He did not apologies and did not have any consideration for loyalty. We had to agree to a refund only and will never order from Ho Lok again merely because the boss does not understand how to give good customer service."