Isle of Flowers

"Fantastic service - friendly staff on the phone guided me to the website to place an order that was delivered to a nearby hotel within a few hours. Flowers were beautiful and well presented. Wonderful!!!"

"I was very happy with the way Ella resolved the issue below, once explained what happened. Will definitely use again. Thanks Elle Ordered valentines flowers and chocolates for wife 24hours prior to Valentine's Day, nothing turned up despite many unanswered phone calls, emails. Got 3 emails at 9pm confirming delivery, nothing was delivered, the phone number just rings out with no answer."

"Hey!! Thank you so much Isle of flowers!! The recipient has delivered the flowers on time. I live in Greece and I was a little bit worried for the order because of the distance not for your service. Many thanks for your assistance. Best regards Ioanna"

"I ordered my wedding bouquet and buttonhole last month, to be used on our wedding 6 days ago. Having in mind that I've ordered this early on and following an extensive discussion over email with Ella what colors/shade of flowers to use, I DID NOT GET WHAT I PAID FOR. I was disappointed with the flowers I received. The staff in Westfield Stratford did not follow the arrangement I ordered. I thought I was clear with Ella how I wanted the bouquet to feel like, soft and autumn-y but instead I got a strong in your face bouquet! STAFF: As soon as I came to the booth, the lady was already complaining that they had to do the bouquet twice. She said how its costly to make another one as her colleague did it 13th evening and she had to redo it in the morning of the 14th. I understand that she wanted the flowers to be fresh on the 15th but they should have ORGANIZED THEMSELVES ON WHEN IS THE BEST TIME TO DO IT. She was also talking about how difficult it was to make a cascading bouquet. I booked Isle of Flowers as I THOUGHT THE FLORISTS ARE PROFESSIONALS. We just felt so disappointed that the lady started off with complains as soon as we arrived. The lady was telling me that she "improved" and made the bouquet better than the picture. That is not he point, as a bride I have clearly stated to Ella how I wanted it to be. I wanted burgundy, she gave me bright red. I asked for peach, white and pink NOT PURPLE. I asked for soft leaves/greens(eucalyptus and italian ruscus), INSTEAD I GOT DIFFERENT GREEN LEAVES JOTTING OUT IN ALL DIRECTIONS. PRODUCT: The bouquet she made had strong red and purple flowers and a lot of bright green leaves (i don't know what its called) We discussed for a while what colors we wanted (burgundy, pink, white and peach with italian ruscus and eucalyptus) so to be given a bouquet that looked different was a BIG LET DOWN! We got the flowers the night before the ceremony on a Sunday so imagine the STRESS and ANXIETY this gave us. I did not want to talk or complain to the lady as I did not think I can control myself at the moment. That was probably what a "Bridezilla" feels like. And I only experienced that with THIS as all other suppliers delivered well. ELLA: Ella was very helpful in the process of creating what I wanted over the email. We decided on the colors and what leaves to put on the bouquet. So, I don't know what happened after the order went to Westfield Stratford. Ella phoned me right after I emailed my disappointment. She was trying to speak for her colleagues at first trying to defend them for their decision but it's not about that isn't it. I EXPRESSED EXACTLY HOW I WANTED IT TO BE, SO ITS FRUSTRATING TO BE GIVEN SOMETHING DIFFERENT. ESPECIALLY WHEN YOU'RE GOING TO GET MARRIED THE NEXT DAY. Thank you for your help though Ella, I know this is not your fault but you need to have a good communication with your colleagues in Westfield Stratford. OVERALL: The way the bouquet was executed by Westfield Stratford, as well as the attitude shown by the staff and customer service was HORRIBLE."

"Arranged the flowers via Ella by contacting her from their website. She was absolutely amazing and helped organise the floral arrangements, collection and delivery. The service was impeccable and the product exceeded my expectations. Flowers were fresh and they looked amazing on the day. I cannot praise Ella and her team enough. I would highly recommend and will be a returning client."