Estes Express Lines

"Not even one start, but I had to give them one to be able to post my review. Horrible experience, unorganized and they don’t know what they are doing. I received a call Monday 12/4/23 about scheduling a delivery time for a living room set. Leona I think was the girl that I talked to to and she told me they were going to deliver Tuesday 12/5/23 between 10-2pm and I didn’t go to work because I had to wait for them. I called them in the morning to confirm and they said yes we are delivering today, I called again around 1pm and the lady told me again that they were going to deliver at 2pm that they were in route and that they were going to call me around 1:30pm to let me know they were on their way. I waited until 3pm and I called back again and whoever I talked to told me that they were not going to delivered today and I asked why no one told me when I had called earlier twice and I had not even go to work. He said he didn’t know, he also said that he didn’t know when my order was going to be delivered, he didn’t even know if this company was going to deliver or a different company, he said that a third party company had not paid them to deliver the living room when I did pay extra for the delivery. He could not tell me why someone had contacted me the day before either and they could not help me at all even though they have my lining room set. Don’t believe them when they call you!!!"

"When I review something I rarely give the top score. That is unless it is truly deserved. If I were rating our shipment and driver yesterday on a score of 1 out 510. You and he would get a solid 5! We received the shipment very fast. Your driver (Partrick) was well dressed, smart, personable, and conscientious. We received a call the day of delivery from the driver to verify where he was to deliver our package. He was 2 miles away and If he had trusted only GPS our package would have been delivered to the wrong address. I appreciate him noticing that something was not right and using the phone to verify. Kudos for hiring such a wonderful employee. Thank you. This is the first time we have ever dealt with Estes. Our delivery was Thur. Jun 15, 2023. Thanks again. Sandy"

"These are some awesome people! Extremely fast shipping, very polite, and punctual. The package came in undamaged. The driver was was clean, well dressed, very polite, and made it extremely helpful to deal with the delivery of an item I had ordered. Estes thank you so much!"

"I’ve had several orders delivered through Estes, great communication, and the driver Josh that I always get has been super helpful, and great at working times out with the client."

"Driver was contracted through Home Depot for my delivery. Left my Order in the Middle of my driveway. Couldn't be bothered to Deliver it to my door. I paid for home delivery to have it brought up to my door. Instead we had to lift and drag and item to our doorstep. Looked my husband dead in the face while he was trying to get it done."