Lowe's Home Improvement

"Customer is not number one at this store. We were looking at wall tiles and were asked to exit the aisle so they could bring in a pallet. While i am aware that stocking is important, they could have waited until i was no longer in the aisle to close it off. My spouse works for a competitor but they didn't have what i wanted. I had just found what i wanted hanging on the wall and as i was reaching to grab the actual item to look at it closer was when i was asked to exit the aisle. i am not from Ames so it was a drive to get there. I will now either settle for something at the competitor or drive much farther to another Lowes for my item. I will not return to this store in the future. If this is how all Lowes operate, i will no longer shop at any of them."

"DO NOT...UNDER ANY CIRCUMSTANCES Order windows/window installation from Lowe's. I ordered $11,000 worth of windows last year and 8 months later I still do not have all of my windows. Some of the windows were sent in the wrong color. Some of the windows were installed with damage. And now, they set up appointments to come out and install one of the windows that had originally been shipped with damage, and they don't show up for the appointment and they don't even bother to call. I took a day off work. Wasted a day of vacation and they don't even have the courtesy to call to let me know that they aren't coming. Horrible product. Horrible service. Avoid them at all cost!"

"I helped my grandmother with a large purchase of a dishwasher, washer + dryer, range, and microwave (totaling about $4,000) on November 8, 2023. The initial install of the washer+dryer and range was frustrating as they said they would come between 12-4pm and didn’t show up until 6:15pm, and didn’t even fully install the dryer. That experience pales in comparison to the issues with the installation of the microwave. The third party installers were supposed to deliver and install her microwave on November 30, but have not shown up during the scheduled delivery time 4 times in a row. They didn’t even call her to let her know they weren’t coming- she had to reach out to them after the fact to attempt to reschedule. There currently is a delivery date “set” for 12/27 which we doubt will actually happen based on how they’ve been so far. Tl;dr: third party installation service is a joke, and Lowe’s official delivery+install is frustrating and incomplete. Take your business elsewhere, we definitely wish we would have. *editing to add that the in store employees were great, especially the younger girl at customer service who helped us with our initial purchase. Incredibly frustrated that my 84 year old grandmother who lives on her own doesn’t have all of the working appliances she’s paid for and Lowe’s doesn’t seem to care about accountability or customer service after they have your money. Based on other reviews we don’t expect any form of rectification on their part, and just hope this serves to warn others to go elsewhere for appliance purchases.*"

"Delivery Service is iffy! Should be zero stars, but I had to pick one in order to submit the review. Ordered a new washer and dryer and it was scheduled for delivery on Nov 30...nothing shows up...no phone call. I had to call Lowes and was told by customer service they don't know why it wasn't delivered and said delivery would call me in the morning on Dec 1. No call on Dec 1...I had to call customer service again and they told me it can take up to 72 hours for delivery to reach out...which is now Tue or Wed of next week. This is crazy...and I already got rid of my old washer and dryer."

"Ordered kitchen cabinets last September. Cabinets finally came in March supposed to be Feb. even had 2 different dates and no one at the factory had the correct date. When the cabinets came all were stained awful.. even had a few that were a different brand mixed in! We had to have the rep from Diamond come to my home and check them out to advise factory how to fix this.He felt all new order should be placed. Factory agreed all new order. At one point quality control from Indiana wanted to come touch them up! Absolutely not! Even the store agreed that would not help so my order was reordered! That put a few more weeks out for my project. Finally in June I got the 2nd order .. while they were loading up first kitchen that I warehoused in my garage since March we opened up a few boxes they all were just as bad as first kitchen. It was time for me to be done with this! I got ahold of store and rep and wanted full refund plus compensation. They sent this issue on to corporate. Finally a date for pick up and a refund but the only compensation they felt was fair was 15% off my next purchase.. not going to have another purchase! This has been such sad, frustrating and a financial hardship and for multimillion dollar companies to not give me any financial compensation is so unfair! I have just placed a new order through a different company and guess what, prices have risen since last September! Thanks to Lowes/Diamond more out of my pocket! First photo is sample door I ordered from factory the rest is what they sent me!! I really wish this would’ve been done correctly it would’ve been a beautiful kitchen. Sorry Lowes you lost my business!…… I see the response, not sure calling would change anything corporate (Johnny) told me 15% off is all they would do and if I didn’t take that the case was closed. That was in August. I am now just getting around to doing reviews we have had some family medical emergencies."