FIAT at Napleton

"Friendly, straight to the point and customer centric service. Great experience buying my new Nissan @ Stapleton. Keith was the person who helped through the process and I couldn't be happier."

"I want to thank the team at Napleton for helping us out in a tight bind. Driving home from Michigan we had some trouble with our car and needed help ASAP. Brandon at their service department came to the rescue and not only helped navigate our insurance, but also went above and beyond in keeping us informed of any road blocks with repairs and arranged for us to be driven back to the city despite hour+ drive time when we couldn’t get a rental. You do not find customer service like this anywhere! They are life saver and if you ever need service they are the best in the Chicagoland area! Make sure to ask for Brandon."

"This would be a 0 star if it were possible. I have been waiting for just under 5 months for parts and for service to be completed. Never received a call back, however, I called them back three weeks ago and they setup an appointment. I arrived there today and was told there may be a per hour diagnostic charge, no loaner car will be provided and that I will still have to wait for parts. I explained to them that I have two years left on my bumper to bumper warranty and that per their own service tech from the original visit back in Nov 2017, all work is under warranty. (I have purchased many cars and have never had issues trying to get warranty service completed.) It is clear that they do not want to service Fiat vehicles in any manner or any form. The Service reps were dishonest and certainly not customer oriented. Note that I called FIAT and they stated that per my descriptions all of the work I needed done would likely be covered under warranty. Thus, its not FIAT, its NAPELTON's horrific service department failing to resolve the issues. Waiting this many months and still not having the service work completed is unacceptable. **Stay clear of these guys, buy from a reputable dealer who will stand by their product. Read other reviews and heed their warnings."

"Used them twice. Horrendous experience both times. Last year, they said they would have my car for 2 days to make a new key. 4 days later, I had to demand to have my car back. Then I got 2 different invoices with 2 different prices. This year I had a recall. They came and picked up the car. I asked if they could wash it and vacuum it too. Car came back scratched to hell on the roof. The car porter pointed it out to me. Randy didn't return calls. Didn't respond to photos of scratches. Got Fiat US corporate involved. Dealership lied about it all. Said the guy I was talking to was fired and that I should contact Randy. The same guy I was trying to work with! Offered to buff it out. Fiat US offered a year of free oil changes at the same place. Thanks. You just took at least $500 of the value of my car and you're giving me $50 worth of oil changes from the place that messed up my car? I'm selling my car. Not driving it 2 hours to get it worked on at another dealership. Too bad, I love me car."

"The only dealership I dealt with that didn't make me feel like I wanted to pull my hair out! No one was pushy or rude. Peggy was amazing to deal with. We liked her so much we actually bought 2 cars! We need more women in car sales! what an awesome experience! I cant wait to show off my new fiat!"