Lowe's Home Improvement

"Resist the urge to add Lowe's Protection Plus. We are on week 8 of dryer service. 8 appointments (4 actual technician appearance, 3 no-shows), 7 days of work missed(would have covered buying 2 new dryers) 40+ emails, 30+ phone calls to Lowe's, Assurant, and Sears Home Services, and as of 2/2/2024 dryer still not functioning. Parts ordered, parts defective, parts shipped to wrong location. All with zero responsibility from any of the 3 parties mentioned. They simply don't care! Store manager never available to discuss. Last appliance purchase from Lowe's."

"My recent visit to Lowe's Home Improvement was a positive, efficient shopping experience. Right from the entrance, I was greeted warmly by the staff who promptly assisted me in locating what I needed. Their friendly approach and eagerness to assist made navigating the store a breeze. While shopping, I received additional assistance from the staff, ensuring I could select the right items for my project. The self-checkout was fast and painless, helping me complete my shopping in roughly 10 minutes - a commendable feat for a home improvement store. However, there were a couple of minor points that could be improved. The store was somewhat crowded with carts due to several employees fulfilling pickup orders, which made navigating the aisles a bit tricky. I even had to ask an employee to move so I could pass. Additionally, the apparent absence of shopping baskets was noticeable; I do not know if they just don't have them or if I couldn't find them on my trip."

"This place is outstanding in comparison to menards next door. The product is much higher quality and thanks to the size of the company, if you get something installed by them and things do not go as planned, you can count on them to fix it."

"Find out if your free delivery comes with installation of your appliance! If it does, request that the delivery guys hook it up. Super nice delivery gentleman. Needed a new ice connector for my fridge when it was delivered, and Ben was a floor manager in plumbing and gave me all the info I needed from the pictures I brought. He also refunded me for the ice connector that did not show up that I would not have needed anyway! Even though I had the delivery man’s cell phone, he did not need it in order to know that the $15 hook up part did not come to my house. When I called everybody answered the phone and was very helpful."

"Don’t know what Karen’s problem was but she was angry as we walked to the register. She said a lot of things both to us and under her breath when she had to do a price check. I understand having a bad day, we all have those, but wow! Another employee looked at us and nodded like, “yeah, I know.” I’ve had bad experiences in the past, I think we all have.. in all different stores, but this chick was downright hateful to us and other customers."