MTI Service Center (Chesterton)

"We were cruising along on the highway, heading home from a trip, when all of the sudden we hear this horrifyingly loud scraping sound coming from under our car.. we pulled over and saw the skid plate hanging and all mangled.. pulled off the freeway to the first place we could find that could help us remove it until it could be fixed. We stopped here, and so glad we did!!! We felt bad being an hour before they closed, but they welcomed us in and removed the skid plate free of charge and we were on our way. Thank you so much for your midwestern hospitality and helping us out!!!! Go see them, I promise they will take care of you!! Too bad we aren’t locals, or we’d be back! Much appreciated!"

"Jason, the manager, gave an accurate estimate of what needed to be fixed on the car. He had the car ready when he told me it would be and the cost was reasonable. He followed up the next day to see how the car was running. It works so much better than it did before. In the future if the car needs any repairs, I will take the car back to Jason."

"Showed up. Greeted the gentleman and he wouldn’t bother to return the greeting. Not warm and friendly towards me for some reason. It’s a shame because I have 5 vehicles and have spend over 10k this year on repairs and maintenance. I would have loved to establish a good working relationship with them because I value using neighborhood businesses but definitely not feeling a sense of wanting my business. Moving on."

"This past Friday night my truck's ABS light came on while driving on the highway for a trip to Michigan. I needed new front brake pads and rotors along with a front hub bearing assembly. I owe great gratitude to the reliability and effort of the MTI team in Chesterton for being able to fix and repair my truck to get us back on the road the very next day in outstanding time. Thank you again for all your valiant efforts in making that happen along with your excellent customer service!"

"My 23 year old daughter brought her car in there today and paid $65 for them to diagnose why the car kept dying on her. Found out it was the battery.They quoted her $350 for a new battery and she declined as we could get one put in for a lot less. Keep mind she paid $65 for the diagnosis. My husband walks in as he was going to drop our other daughters car off to get work done. He was dropping it off for them to do the work as we pretty much knew what had to be done. The manager Jason, said to him “what you want me to diagnosis yours too just so you can take it somewhere else”. My husband asked him to repeat himself and the manager repeated it so my husband walked out. I would not recommend as they seem to have an attitude even if you pay for a diagnostic but don’t have them do the work. My daughter was going to make an appointment to have her brakes done there as well but that won’t be happening now. No reason to treat anyone that way and talk to a father like that in front of his daughter. Its hard to find a good shop with people who are polite and honest. We will keep looking."