Best Buy Outlet

"Sad selection of electronics. We were looking for a new DVD player, hoping to find a good deal. They had ONE in that whole place, and it was NOT a good deal. However, the sales girl looked it up on the computer and located it quickly. There were several appliances, but we didn't shop in that area, so I don't know if they were good bargains or not."

"I live in Joliet. So its takes me roughly an hour there and an hour back. I brought an open box LG C2 65in TV in Good condition. Basically like new. Included everything but missing a screw. The screwed up part? When I seen BB had soundbars on clearance. Since BB decided you can't call the stores anymore, I took my chances on 3 Open Box - Fair Soundbars, that had subwoofers etc... I figured, I'd chance my luck on getting something mostly complete. I can buy cables or wires. I don't wanna re-buy the sub or soundbar. I got there after being told by CS from 1800 Best Buy that they basically had everything included, but was missing power cables. I'd figured, I'd select the best one I wanted, and return the other two. WRONG. The rep scanned my code, and brought out just three soundbars with nothing else. No cables! No wires! No subwoofers. I asked, Where the rest was? The manager who was checking me out, confirmed that Open Box basically means you don't get anything beside the one item stated. Your lucky if you get anything. I then asked how do I confirm if the items work? She said she can't confirm. Then got annoyed because I wanted to return them. Well I was pissed because I wasted 2 hours basically already. One hour driving there and would be another hour driving back. So I looked quickly on my phone and seen one stated Open Box Excellent. Which means "A product that looks and works like new, plus all original parts and accessories. What might be missing Original packaging, owner’s manual, and manufacturer registration." I asked her if she can look it up and tell me if its complete as it should be. She stated nah its missing cables. What cables? She couldn't even tell me. After I argued that its Open Box Excellent, and what the conditions stated, she basically walked away from me. So I went to find another worker to help me. Who looked and found it on the shelf. Tell me why, It was basically missing everything too! Tell me they had two apparently. One was in Fair condition and One was in Excellent Condition. The fair condition one was just the soundbar again, and the excellent one was the soundbar with the power cable, but missing, the Wireless Subwoofer Rear Speakers and Wireless Module Wall Mount Kit Remote Control. They said I don't know what to tell you. I don't know if its really includes all that. I said why would someone mark it as Excellent then? They said it was marked incorrectly apparently, but they had no desire to help me either. By this time, they asked if I wanted the Manager on duty. Which I didn't know was the original person helping me out earlier was the manager. I explained how I didn't wanna go home empty handed after driving a hour here. Could she do something? I'll mark it down to fair but that's final. (Fair Condition was only $30 less). I said this is your guys fault. You should at least fix this? They said nope, and I walked away empty handed, and the soundbar is still listed on the site in Excellent condition. Model: HW-Q750B/ZA SKU: 6505885 I hope someone from the store contacts me, because they can look it up at the store and see the Excellent condition model is missing almost everything included or needed for the soundbar."

"The store itself is actually a great place to get a deal on appliances. I purchased a practically brand new fridge for 60% off ($4,500 -> $1,800) because there was a large scratch on the freezer door. The Best Buy employees were very helpful in scheduling the delivery of the appliances to our new home. However, this review is in large part to the delivery and installation of the appliance. I highly recommend you avoid using their delivery and installation services because they contract the service to a third party. The delivery team sent to our house did not even make an attempt to try and remove the door hinges, refrigerator doors, or try to bring the fridge inside our home. We paid for the delivery ($100), waterline kit ($25), and for the install of the waterline kit ($30), but essentially we paid $155 for our fridge to be delivered from Best Buy to our garage. I had to hire guys from Home Depot in order to get the fridge inside and installed in our home. The original delivery team said it would not be possible to bring the fridge inside because it was "too big" and the screen door couldn't be removed, but the Home Depot guys brought it inside and installed in less than 30 minutes. The delivery team sent by Best Buy also stole my tape measure since the one they brought broke while measuring the entrance. Get your own delivery/installation team instead of the ones provided by Best Buy because you might find yourself in the same situation I was."

"Remodel needs some getting used to. There's no more physical media like CDs or DVDs. There's more space for appliances now. There's also random Lego kits scattered throughout the store"

"Received a text at 10:35 saying driver was on his was, then received call at 10:36 saying the truck broke down and they can't pickup our appliances. Never answer the phone, have not issues my $2000 refund and its been a week. Just an overall bad experience. Everything cheap not good!!"