United States Postal Service

"I went into the Calumet City Post office. The counter person Donald was very nice and helpful. He came to the counter and the line began to move. In and out. Kudos to Donald"

"I had the pleasure of meeting Mrs. Yolanda Blackwell concerning a rather unpleasant situation with my mail hold. She apologized several times for the mistake/confusion and went above and beyond in assisting and assuring me that things would be corrected. She had such a warm caring personality while exuding a professional demeanor as well. I left feeling confident that she was handling my situation and would get a satisfactory outcome...thanks again Yolanda for everything!"

"I’m new to Calumet City and been experiencing Mail missing I have the inform delivery app and before moving to this place I have always received what was on the app the day it appeared on the app. I caught the mail man drinking Tito‘s vodka on the clock when I called to speak with the postmaster I believe her name was Nicole or Keisha either way completely unprofessional and wouldn’t let me speak with the postmaster. My mail on the app for this Saturday is still not here from Wisconsin . I’m hoping that they find like minded individuals who care about their community and their jobs. There needs to be a drastic change at this Ring st post office starting with Pink slips and real Disciplinary Actions. Not just I will watch for a week or two to see if he’s going to decide to deliver the mail to the mailbox when he feels like it….."

"Had a lost package for my baby shower, filed a claim, package arrived 4 days late which was very frustrating. The representative Nicole called and was very empathetic and kind. She apologized for the inconvenience and that was greatly appreciated despite the inconvenience. Thanks Nicole!"

"I give this place three stars because we do receive our mail on time, and the ones delivering the mail are nice people. I have no problems with the carriers. They will hand me the mail even when I'm outside taking care of the lawn, and service with a smile. However, at the post office, every time I walk in, service is awful, and not just to me. They don't want to be there, let alone deal with their customers. Today I went to return a package, and the guy taking care of me did not smile or give me eye contact. It's uncomfortable enough to walk into a place of business when we have busy schedules, but the least you can do is put a smile on your face and make the experience better for the customer. I understand that the employees do have to deal with negativity on a daily basis. I get that because I work in a customer service field, too. However, it is their job to provide the best service possible because not all the customers are bad. Don't ruin it for the ones who are good. The service was just awful, and I hope that improves."