Rent-A-Center

"The staff at the Markham location nare very nice and professional."

"Jeremy was excellent. He explained everything we needed to know. He was very patient given how undecided I was. He made the process easy and seamless."

"My experience with store#4218 was horrific. My initial encounter with the store manager, Nicole was beautiful. After that, everything went downhill. Her employees, Jeremy and I believe, Reginald were disrespectful and unprofessional. When I first arrived to the store looking for a new computer, Reginald was hood and ignorant. He acted like he couldn’t find what I wanted and couldn’t order it for me. He also lied about my account and that I would have to pay multiple times if I didn’t order through them. I left the store disgusted and ended up ordering the item from rent-a-center online. The experience doing that was flawless. I waited 2 weeks, even though Reginald tried to say it takes 6 weeks or more. Once my order came I went to the store to pick it up, wasn’t the case. First, as soon as I arrived they tried to have me do a whole new agreement and payment even though it was already done. Second, they changed my payment even though it was paid for a month and wasn’t due until May. I decided to contact corporate to get this problem solved and the district manager, Josh was highly disrespectful. I’m a disabled veteran and have done business with rent-a-center for years. This store and its staff are not at all professional. If this wasn’t my home store I wouldn’t have done anything with this particular store. I tell anyone that if you’re looking to do business don’t do it with this store. I also called corporate and merge the called with the customer service representative, Maria and she didn’t even record what they said when they took it upon themselves to cancel my account. I’ve left several messages and they still haven’t had the regional manager contact me back but the district did and he was just as ignorant and disrespectful as his store employees. Calling corporate doesn’t help because all they say is someone will call you back. Take your business elsewhere, rent-a-center isn’t it. Who could help me with dealing with this issue? I’ve heard that this particular problem with this store has been going on for 9+ years and still no one has done anything. If us blacks stop doing business with them maybe that will help them get it together."

"This may be a cheap and easy way to go but whoever runs this store doesn't care about screwing people over. She changed my agreement without asking and that should not be allowed I was behind because of missing work due to COVID but still making payments. Without my knowledge she went in and changed my auto pay to bi-weekly instead of weekly like is on my agreement. So be careful dealing with this store they can apparently change whatever they want and then catch an attitude with you when you don't understand why your making 80 dollar payments instead of 30 dollar payments."

"Excellent customer service ! .I used them for staging my property . Even they do not specialize in short term rentals , the manager Nicole was able to offer me the furniture pieces I needed . She even arranged the dining table to be delivered from another store .The selection is not very large but nice enough. Best thing - delivery and pick up is free !! . They also put the pieces together for you . Julian and Jeremy - the delivery guys were extremely nice . Will definitely use the rent- a Center again !"