Duly Health and Care

"Since Duly took over, the billing dept. is a nightmare. They outsourced the billing dept. to another country and I cannot understand a word they are saying. I have tried calling and have gotten no help regarding our bill. I wound up appealing a bill where we were signifiganly overcharged and these dummies sent me to collections. We have been going to DuPage Medical Group for over 10 years and this is how we get treated like CRAP. We will be looking somewhere else for our care. Look out - they take your copay and if you have 1 outstanding bill, they apply it to another date of service so you have no idea how to keep track of your billing. Duly going down the tubes. Lots of scumbags in the waiting room now. Probably getting free insurance."

"Duly Healthcare center is good doctors when you ask questions they will tell what the problem is and I have Dr. Sheika and he is a good provider when I tell him my health concerns he will solve them and have tests done . This hospital do excellent job because when I had my surgery I didn't have to wait long ."

"I walked in here today to get 2 MRI's back to back. First person I encountered was unpleasant and directed me to the MRI check in. Second person as well clearly did not want to be at work today. Made my way to the MRI department and 3rd person lacked any hospitality. Laid on the MRI table for an hour no one spoke but the bare minimum. I mentioned that I was stressed. Still not a word. After laying there flat on my back the lady told me we were done and had no interest in helping me up. I will never return here or suggest anyone else do the same. Clearly no one wants to work and it completely shows!"

"OMG this place has really gotten bad over the past 6 years. It was at it's best when it was Pronger Smith Medical Center. I have been going here for over 30 years. Once the names begin to change and the best of the best Doctors begin to leave it is terrible. Many of the physicians have left and then it's up to you to try and find a new physician. Once you finally find one to your expectation, you schedule then later you receive a call stating this Dr. is not accepting new patients. I had being seeing this new Dr. for about a year when she left and another when he left. I recently schedule an appointment with my Primary Care Doc. I received a reminder notification and showed up for my appointment. I was checked in and informed to sit in waiting area. Well I waited 25 minutes and decided to get up and see what was going on. I then was informed that my PCP was no longer with Duly Health. "Oh I'm sorry she left months ago a letter was sent out to all of her patients" Well I didn't get one and why was I able to schedule an appointment with her and also be checked in and informed to have a sit in the waiting area? "Oh, you are right she said - I don't know why her template is still open". "Oh I see other patients are scheduled to come in to see her as well. I better called and cancel with them". This place has gone to the DOGs and as soon as my employer have open enrollment I will be switching my Health Care Facility. All of the physicians are leaving or have left and so is the Quality of Patient Care."

"Over the past three years, two doctors have quit this location. When that happens they do not try to set you up with a new doctor, just call you and say “sucks to be you try to fight for a new doctor and appointment time!” After getting an appointment for a third doctor, they called to let me know that oops that doctor actually isn’t working that day that was open and available for scheduling two months in advance, try again for a different day! Trying to get ahold of the office is an absolute nightmare and when you finally do, They do not read your charts to extend prescriptions, even going so far as to say that “sorry didn’t see the labs you had done my bad!” And when the nurses on the phone see you are due for a refill, the nurses in the office do not respond to approve the refill request for over a week. Just an absolutely scattered way of running a doctors office!"