ACL Lab – Patient Service Center

"Quick and friendly. I made a 7:45am appointment. Arrived at 7:30. Waited maybe two minutes. In and out in no time. No complaints."

"Apparently don't come here if you have small children. I have needed to get my blood drawn for over a month. Finally had time to get in. I had my 2 boys in tow. They are 2 and almost 4 and Very well behaved. Not too mention the place was EMPTY anyways. There were 2 people working and they were doing absolutely NOTHING but refused to draw my blood unless I put my boys in a stroller. I was hit while parked at Target last week so I'm in a rental and don't have my stroller. I was told to pack my kids up and go back home to get a stroller and come back (when they would still likely be sitting on their a$$es) was my only option. Talk about lazy. I walked downstairs and got my blood drawn there where my boys patiently sat on the floor (they have chairs upstairs btw). I felt bad as that nurse was actually working and busy and I had to add to her day due to the 2 lazy rude people upstairs. Post something about how unaccommodating you are at least so people with children know to not waste any time with you!!"

"This is ludicrous. No appointments taken - walk in only. One single employee only who not only does all the blood work and testing, but also all administrative work like creating charts, inputting data, etc. This is ridiculous. To take 20+ minutes to create a chart when an admin could be doing it and then the phlebotomist could be taking blood would be logical wouldn’t you think? Do not come here unless you have minimum 2 hours to waste. Imagine for those people who have fasting blood tests. This could skew results as well as leave people dehydrated, low blood sugar, and have medical events. Insane."

"Horrible, rude, not caring, always a technical issue. Never going back! They locked me out when my special needs daughter was in getting a blood draw. They have no receptionist. I couldn't get to my daughter. It was terrible!"

"Its crazy that there is no receptionist. The phlebot has to do everything which takes alot of time. I just need to pick up a specimen kit and have been waiting, waiting, waiting. Hire some staff!! Update, I knocked on the wall, 3 people popped out, told me to sign in and im still waiting. Took 15 minutes. Also, maybe they just moved to this location, but clearly nothing is set up yet at the front desk. Not at all what i expected for a lab and will try to not use this company again. The person that came out was very nice, but something does need to be done about efficiency. Maybe it was just different than what I expected but still seem to take a long time to just do a pick up."