Holiday Inn Rock Island - Quad Cities, an IHG Hotel

"The location of the hotel is what had drawn us to stay at the hotel. However the parking was very cramped and small for the amount of rooms. However there was parking available across the street. Carpets and walls were stained. The bathtub drain did not work. The tile in the bathroom appeared to be painted over. So not the best upkeep at this location. The reason I would give such a low score would be the communication between staff is very low. In our experience the staff lack of communication caused my family to feel unsafe. We had checked in and got to our room. While putting my children to bed we had another 'guest' from what we were told open our door thankfully we had the lock on the door so we did not have someone just walk in to our room. However, that led to my children going into complete panic. I called down to the desk whom said that they would be right up. However, thirty minutes later I discover that the person that said they would be up had left and it was a new shift and he did not even tell the new manager on duty. So by then I am frustrated that no one showed up like they said they would nor did they plan to follow up with us whom the front desk gave a key to our room while we were in it. So I got no sleep and a promise that we were safe. Honestly should have left and found a different hotel they didn't even offer to change our key card so it wasn't the same. Also been over 12 hours since and was told that the general manager would contact us. But I can see that probably will not happen either. Also the manager had stated that it happens and that it was the third complaint. Would not advice staying here. I know I will never stay at that location again."

"Wonderful people working here. Hate the new soap dispensers. Mine was either broken, or in process of getting refilled, not completed. TV location is great for one bed, definitely not for the other. Light switch for bathroom in entry way. There is plenty of wall space if turned around. Sink is too tall for average person, difficult to lean over sink. No towel bars in bathroom. Poor lighting in the room, needs a few brighter lights. No all day coffee. When there was coffee, I've seen darker Tea. Told front desk, they seemed to not care. Best place to eat, across the street. Open 365 days, specifically for flight crews staying over on Holidays."

"Pictures make things look better than in person. Remodeling was not from skilled labor. The bathroom faucet stuck out about 2 inches over the sink, not much room to wash your hands, very sketchy area downtown, I would not recommend staying."

"It's not a bad place, but not the best either. We stayed two weeked nights for the 2023 Bluesfest. Housekeeping took towels from our room and didn't replace them. Coffee pods for the Kurieg were only Decaf. Always water on the floor of the elevator. The attached Ale House was nice, but way too many selections of fruity beer for me. There were no antislip or shower mats in the tub/shower. Very slippery. They really need to do something about this. And after flushing the toilet, it took forever to refill. Long enough that you think something is wrong. Would I stay here again. Maybe, but not for the price we paid."