Hy-Vee Pharmacy

"Last time filling here, this is the second time I have called in a prescription in early 10 and it still not ready by 1pm. That's in excusable, especially since this was the only time I had to pick it up today due to work and taking my kids trick or treating afterwards so I will have to go without my medication for most of the day tomorrow. I have been on this medication for 20 years and it's the first pharmacy to use it as an excuse for a delay. Until recently I was able to just request it at the counter and it was done by the time I did my shopping, aprox. 30 min so idk if they had a change in management or what happened but 3 hours+ is unacceptable."

"App is clunky and difficult to add prescriptions to, phone line isn't much better, and staff isn't super helpful/knowledgeable. Additionally they do not take GoodRX coupons and fill time is super slow. If you need your prescription filled on any sort of schedule (ie. if you have a scrip you can't have filled until the day you run out because of dispensing limits) do not go here. Try Walgreens or Meijer."

"I use to go to Walgreens, but they failed to inform me they were out of my prescription and that it was going to be 5 days before they could fulfill it. I had to call in to obtain that information. I called the Hy-Vee pharmacy and explained that I was expecting a prescription to come through and that it was important that I was notified of being filled and ready to be picked up. There were complications with my doctor sending the wrong prescription, which had me calling the Hy-Vee pharmacy so much. There were many frustrated tears she’d over this prescription debacle, but the Hy-Vee pharmacy staff were patient and understanding. They prioritized my experience as a customer and human. I deeply appreciate the way everyone handled my numerous phone calls. Not one employee got short with me even though I had called an annoying amount of times. I am forever using Hy-Vee Pharmacy for my prescriptions."

"Went inside to do shopping got done went to pickup prescription waited in line for 20 min. Asked if someone could help me they responded to me we have a line outside we will be with you shortly. 3 people working only one helping customers. Went back Saturday to drive through after leaving on Thursday upset. Pulled up they said it will be awhile since they have a line of customers inside. Either way I would recommend going somewhere else."

"Dr. Sharda and staff are the best! They're so friendly and really go out of their way to help in any way that they can. They are also very knowledgeable. I am a local healthcare provider and recommend this pharmacy to patients on a regular basis. They always take great care of my patients. Keep up the outstanding work Hy-Vee Pharmacy team!"