Bret Grapenthin - State Farm Insurance Agent

"Bret and his team are down right some of the most customer focused people I have ever worked with. Our family suffered a personal loss followed by an automotive total loss. Initially when State Farm provided us with our total loss number we were beyond disappointed to think State Farm didn’t care about our long term partnership and commitment to staying with State Farm since 1987 (and prior to). Bret took the time to explain and help get a person involved in reviewing our total loss claim. Bret knows that his customers are NOT just a number and shouldn’t be just applied to some matrix but instead thought of as people. It may not be personal to the matrix of a computer but to Bret it personal. Thank you!!"

"We have had Bret as our State Farm Agent for over 30 years. Bret handles our auto, home, personal articles, & umbrella policies. We could not be more pleased with the service we get from Bret and his team. Over the course of 30+ years of course we've had a few claims. Bret not only responded right away, but helped us navigate the claim process to max out our benefits and provided all additional guidance. Ongoing, Bret checks in with policy reviews as needed to make sure our policies match our circumstances as life evolves. I would recommend Bret to anyone."

"If you want a really good insurance agency, I would highly recommend that you see State Farm Agent Bret Grapenthin and his staff in Crystal Lake. My wife and I had moved from out of state and met with Cheryl, who is his office manager. She reviewed our auto and home insurance needs and then asked if their office could assist in any other ways since we were new to the area. She offered suggestions as to where to shop, dine, and recommendations as to doctors, hair salons, and even put us in touch with her grandson to assist us in moving furniture. Then came Covid19 lock down in our new home, and Bernadette at the Agency gave us a call to not only reduce the cost of our insurance, due to less driving during the Pandemic, but to offer assistance in buying groceries or going to the drug store for us if we had the need. We were so grateful and surprised by the consideration given to us! Within a few days, Bret Grapenthin reached out to us and, again, treated us like family by suggesting insurance savings and upgrades to meet our needs. We chatted for over two hours and learned of his coaching activities in the local high school, family life, and matters that really pertained to what insurance is needed and what is not needed for us. I told him we could have gone down the block to possibly "save 15 % or more in 15 minutes," but that we sure appreciated the time he and his staff had taken to not only discuss insurance matters but to ensure that we were treated like family. Our conclusion together was "Quality is remembered long after the price is forgotten." We highly recommend Bret and his team if you want quality at a fair price! They truly have been "good neighbors!" John"

"Requested a quote for renters insurance online and in seconds received a call from Nichole. I was on the phone with her for quite a while (not a bad thing by any means. Bless her heart for taking this time out of her day) she was able to set this up for me and provide me with better options. She was able to assist me with other information too about my auto insurance. The great service she provided was outstanding. I absolutely loved her personality too!"

"Bret has been my agent for many years. He has always been a trusted partner to help my family with all our insurance needs. The true test of an agent is how they respond when life's challenges arise. Bret and his outstanding team have always come through beyond my expectations by providing great service, helping me through the process and providing quick resolution. More importantly, he continues to review and ensure my policies provide me security and peace of mind for my changing needs throughout the years. I highly recommend Bret and his agency for any insurance needs!"