Value City Furniture

"I have been an avid fan and shopper of Value City Furniture for many years! They always have a great selection of furniture and decor to cater to all your wildest design dreams. My salesman Tim M. at the Orland Park store was very patient, professional, and knowledgeable, and made my shopping experience very special! Clone Tim, and thanks for always putting your customers first Value City Furniture! Angela"

"My order was delayed for 60 days. Once it arrived to my house it didn't get assembled and there's still some parts missing. The customer service doesn't take me seriously."

"The Orland store itself is beautiful as they all are. The manager and the associates attentive to every customer that walks through the door. My sister and I went into the Orland location yesterday no one greeted us nor assisted us we had to search for floor assistance. We saw this beautiful mirror there was one noticeable imperfection on the side which was the reason it was on clearance. Went in to pick up the mirror and it took forever for the guy to bring it out. He then comes to me and says “it’ll be out shortly I just have to wrap it” I said ok. I waited almost 30 minutes for him to wrap the mirror and when he finish a whole corner was still uncovered with no protective wrap and I asked him to wrap the that corner like he did the other. He did it and although it was improperly done I said ok that’s good I have the covers to cover it and cushion it. We loaded it up and to my surprise when I got home and unwrapped it the end that he wrapped to perfection had a broken piece that was not there at time of purchase he intentionally wrapped that end so that I wouldn’t see it because he knew he had further damaged the item and there was no broken glass in the wrapping. I contacted the store and they informed me that their policy is that they don’t wrap these clearance items. That means he knowingly broke the mirror and wrapped it to cover it up. Please check your items before they load them into your vehicle because this store will take no accountability for the damage their workers do to your items. I’ve never had a problem and any other Value City location and I wouldn’t recommend this location whatsoever! Most Value City stores take pride in there customer service and customer satisfaction experience. Not these guys! Be AWARE!"

"Sales gal was easy to work with and prices GREAT. Delivery charge was a bit steep BUT totally worth it! Cedric and crew were professional, quick, very pleasant guys!"

"Overall great experience! Purchased two rooms of furniture and I’m very satisfied. Don’t sleep on VCF! Quality furniture at an affordable price"