Pandora Jewelry

"On 12/22 I bought Pandora two pairs of earrings and a charm for a bracelet as gifts for my relatives and received two free bracelets as advertised. They only had large sizes and they told me after the new year there will be other sizes and we will change them without any problems. But after the new year they only had medium sizes and I changed them because they told me that they didn’t know when they would have small sizes. Then I asked them if I could change it for small ones later, then Amani G told me yes and I have 28 days left! Today I will return to them for small sizes, but they told me that I cannot change the bracelets anymore and I am very disappointed since I was initially deceived. If I had known earlier that I only had one chance to change to a size, I would have waited until they had smaller sizes."

"I went in for help with a return for a gift I recently received from my boyfriend , The lady helping me out was extremely rude and when I showed her the product still in its original packaging and still in the bag with the tissue paper and everything she started saying that the charm looked “terrible” and there was no way she could take this back and just saying a lot of rude things even implying that maybe another girl had it before me. I totally understand that she couldn’t do the return because I didn’t have a receipt and that’s fine, but she did not have to be extremely rude and give me attitude especially saying that another girl could’ve had this gift before me like that’s crazy. She could’ve just said that they can’t take it back without a receipt and refrained from her rude comments. I ended up going to a different Pandora and they took the charm back with absolutely no problem so I don’t know what she meant by it looked “terrible”. I just wanted to add on that I’m a huge fan of Pandora and shop there quite often and I don’t think this is the customer service that I deserved."

"Wish there was a zero star option for customer service. I have spent over $700 in 2 months and then visited this store...The lady admitted to making a mistake putting on and removing all the charms 3 times for a side charm. We ended up losing a charm right after this. Contact customer service and they offered 25% or contact the store. The store manager (Patricia) provided the worst service imaginable and refused to have any sort of accountability or remorse. We contacted corp again. They sent Patricia an email saying the store can do the 25% or choose to provide a new charm. Patricia said they choose 25%. Again, zero empathy or compassion after her own employee apologized several times for making a mistake. Shame on Pandora for their customer service."

"Visited this location recently and I had an unpleasant experience. The manager was my salesperson, I believe her name is Patricia. She was rude to me since I stepped in there and she was only willing to show me the jewelry from the catalog instead of taking it out as if I was going to try to steal something. I felt discriminated by her despite both of us being Latinas. It’s a shame because I love shopping at Pandora and even though I ended up buying what I needed, it was definitely not because she offered me a good service. Will never visit this location again."

"Really awesome customer service and affordable ring sets! The women working there 3/28/23 around 1pm make you feel warm and welcome. Writing this review, I'm definitely on a budget and they helped me find something super affordable that I LOVED. If I wasn't on a budget I'd come back and spend more just for these girls! Hope they get a raise."