Duly Health and Care

"Completely horrific customer service and care of patients. Don’t bother going here unless you’re happy to call in with a sick child and maybe get a call back the next day. When you do get a call back it won’t be a doctor or even a nurse, it’ll be a scheduler who is completely unable to answer the most basic healthcare questions and won’t provide an iota of advice. God forbid you have a sick child and need to see a doctor. You’ll wait at least three days to get in even when you tell them your kid has a 103 fever or a seriously contagious skin infection. This place is an absolute mess and a complete joke of a doctor’s office. If you expect your the health and well being of your children to be a priority of your pediatrician you’d be better off getting on a plane and going to Thailand. Go somewhere else, don’t waste your time here. And before Duly replies to me saying they’re sorry to hear about this, know that I have shared feedback with executive level employees of the Duly system. Clearly any real patient feedback falls on deaf ears as the standard of care has only continued to get horrifically worse. You are opening yourself to malpractice suits by neglecting your patients and you should be ashamed of yourselves."

"I like the practitioner I see but how thing are run is a nightmare. Few people work in person so all their communication is done through messaging. I have a prescription that is in short supply and have to call around to pharmacies every month to find a location that can fill it. Then I have to call Duly and ask them to send a message to my practitioner to authorize transfer of the prescription. Their policy is that this may take 72 hours ... at which time my prescription may no longer be available at the pharmacy. Then im forced to go through the whole cycle again. It is absolutely ridiculous. The pmace is run in a way that has caused me physical and financial harm. Most recently, the wrong date was put on my prescription so i lost a whole days abilit to work because I could not fill my prescription and they did not correct it until nearly the end of their work day after i called 11 times and sent messages via MyChart. This is the kind of issue I deal with monthly and seems to be gross negligence on Duly's part."

"Worst customer service experience from the front desk. Chantal was so beyond rude and unhelpful. There is a 15 min grace period I made it in there at exactly 1:15 called prior and they told me to still go and they could ask the doctor. Chantal instead argued with me about getting there at 1:15 and didn’t try to reach out to my daughters doctor and said just because it’s only a well-being visit that she isn’t required to ask. It’s hard to get appointments and when I can and running a few mins behind it’s ridiculous to get made feel that way. As someone in the healthcare field even if it is just front desk you should know how to be compassionate and helpful instead of adding more stress. Terrible service I will not be returning to this location due to Chantal. My daughters doctor is amazing but staff here is TRASH!"

"Waited 6 weeks for an appointment- which was finally coming next week; to be cancelled by Duly today August 29th . Informed the soonest appointment now is 2 and 1/2 months out......Mid- November.... Not good ! 4 month wait."

"The only reason I still go to this office is because of my Dr Siya. She is so personable and ethical . I have been with her for over 3 years . Everyone else on the phone is rude . You call the office phone number and a scheduler will answer who is not at this office , you can never reach them no matter what we tried and this is a direct number on my chart. Duly needs to get better at customer service and phone calls mainly to be directed to the right locations"