F.E.W. CPAs

"I’ve been doing my taxes here for several years. This year was the first year I was truly unhappy with how my taxes were handled. The price was $100 more and it took over a month to file my taxes. I know the last of the original owners had retired but I wasn’t expecting such dramatic changes in time, quality, price and consistency. I’m sorry to say I will be looking elsewhere for help with my taxes."

"Great people to work with."

"I had taken my documents into the office and dropped them off, this was the second year doing so. I recently sold a rental property so that was the only out of the normal return. I was called once during the prep to ask questions. I received the next call stating they were done. So I picked them up, went to my car and opened the envelope and saw I owed almost $15,000 in taxes. So I went back in and asked how this could be and they said it was due to the capital gains/depreciation on the rental home. So I took the same information to someone else. Fick and Eggemeyer made a $9,000 mistake and proceeded to blame the tax preparer I had prior to them. Their solution was they could amend the return but would have to charge me for that. They admitted to making the mistake after I verified the information was correct, but wanted me to pay them even more for them to fix their mistake. I was wanting to support local agencies but I’m just going to H&R Block. EDIT: Based on the response from Fick Eggmeyer & Williamson I feel I needed to respond as well. I have a certain expectation when I hear the word professional. I would have expected the "inaccuracy" to be caught by the tax preparer if there was indeed an "inaccuracy". Here are the facts, I left owing over $14,000 in taxes, I had another office do the amendment and I left owing around $4600. So call it what you will, our conversation went the way it did because the situation could have been handled a lot better than it was. You can pass blame to me as you have passed blame on others, but saying I made up a conversation that you weren't involved in initially, holds little weight with me. But again I'm "not a professional tax preparer just a guy off the street saying I'm paying too much in taxes". I appreciate you reaching out to attempt to make things better."

"I had an awful experience at this place today. The two ladies working as Secretaries were rude. I said hello to them when I entered and neither one of them acknowledged me. I made an appointment to have my taxes prepared. After I sat there 15 minutes the one Secretary checked her computer and said that she couldn't find my appointment. I checked my phone and gave the lady the exact date and time I called to make the appointment. She finally found it and said that the appointment wasn't scheduled for today, but she would see if they could fit me in. I sat there another 10 minutes and the lady said they couldn't fit me in today, but I could leave my tax documents there or we could schedule a Zoom meeting. I declined and walked out. I had to leave work early for this. They have no respect for anybody's time. I guess the two ladies working as Secretaries are what I call COVID workers. Neither one of them acted like they had any experience with taxes or customer service. Don't waste your time getting your taxes prepared at this establishment."