The UPS Store

"Go here for shipments and Amazon returns. Vanessa there is the notary there and she is absolutely AMAZING. Quick and knowledgeable. Super sweet and helpful. Highly recommend!"

"I live in Richmond Hill and every time I go to this UPS store, the employees are professional and friendly. Today, I needed help with a situation regarding a package that was not delivered to the given address and Vanessa was able to help me in a very respectful and professional way. She made me feel valued as a customer. Thank you, Vanessa! …and thanks to UPS for the great service in Richmond Hill."

"Do not go here if you do not want to be screamed at by Jacqueline (a new employee who is rude and will refuse to help anyone.) I made 2 Amazon returns with no issues with another employee, unfortunately that employee was leaving so I got stuck with Jacquline who screamed at me incessantly and got even more upset when I asked her to not scream at me as I was not screaming at her. At that point she told me to get out and take my packages e elsewhere! No problem! Would not return there for any reason."

"Employees locked the door prior to closing hours and refused me entry. On 11/11 I came to the door at 3:28pm to an Amazon return and the lady inside argued with me that she would not let me even though it was not yet 3:30 pm I then tried to speak to the manager through the door and she laughed at me and ignored me. I called, they ignored my calls while looking at me through the glass. I am going to escalate this until I know for a fact they’ve been held accountable. That’s in acceptable. Plus I called to let them know I was on the way."

"Normally I have no issue at this UPS store, but today I went in and unfortunately I had about 10 items to return that I had well organized with all the bar codes with the correlating return product I first said hello and I want to apologize in advance for having so many.. she acted very irritated about it and was not friendly at all but made it very clear she wasn’t happy.. I get people have a bad day I work 5 days a week all day having to be pleasant with patients even when I’m not feeling it.. I just gave her the benefit of the doubt and then at the end when she was almost finished with me she told another employee she wanted her to switch places and take over for her because she wasn’t about all that today.. again I get it we all have bad days but at the same time she could have 1 person with 10 things or 5 people with 2 does it really matter? At the end of the day you are still there to do a job and I didn’t deserve to be treated like I was a problem for something I only have to do every once in a while. She did at least say Have a nice day, but there was a slight snippy tone."