Kroger Pharmacy

"I just want to say the people are amazing. I was in such pain after getting oral surgery.first I went to the Walgreens next door. Told me it would take 4 hours to get my meds. Because of the vaccinations. Well I was not going to wait that long I was in way way to much pain. So I went to Kroger who is also doing vaccinations. Well the employees could see I was in so much pain they rushed the meds and I only waited 15-20 mins. I really want to thank them I was in such pain"

"Good customer service. They were very helpful in identifying the shelf where the medicine that I was looking for was available."

"Don't even ask the people behind the counter to do anything other than hand you your prescription. When I asked the young lady to help me find the right item on the shelf in the pharmacy area, all she could say was 'everything we have is right there on the shelf'. There were many products and brands and I just thought that they might have a better understanding of the products and strengths, so I stood there for another 15 minutes looking around, still never found what I was looking for so I left, meanwhile they watched me and never once lifted a finger to assist, even after I asked for assistance. Unbelievable. Go work at somewhere that you do not have to deal with people."

"Happened on 4/18/18 - I have been going to this Kroger store since it opened and was extremely pleased with everyone including the pharmacy until I ran into someone who was an absolute horses-ass. Since I just transferred over from Kaiser after 27 years to United Healthcare, I was not use to the procedures of ordering prescription though my doctor United or Kroger. I had questions on how to have a prescription filled since I was out of this drug (Dorzolamide 2%). United Healthcare Optumrx had been out of this drug for three or more months so they directed me to Kroger for the second time. I talked to a women at Kroger Pharmacy several times asking what I needed to due to get the drug but she stated I had to wait 38 days for a new subscription. She was not a friendly person at all; really one of the worse I had encountered in years like she did not have time to answer stupid questions. I told her I needed the drug now since I was out, but she could care less. I ask her several times, what do I have to do to get the drug? I then left a message with my doctor office I was having problems and would he re-issue my prescription for three bottles for 90 days instead of two bottles for 90 days. In the meantime, I called United Healthcare and talked to one of their representatives. He said "don't worry" and we tried several times on a conference call to call Kroger Pharmacy but no one would answer. The third time he called the pharmacy finally answered the call and the same women said she could not talk to the representative since the phone call came in on my line and she could not talk to him because the call came in to the pharmacy from ME. Yep, so she was not answering our calls since they were coming from me and I had stupid questions. Yep again, she didn't have the time to talk to or help a senior citizen and a veteran at that. She said "the representative had to hang up the call and call her back directly to their number instead of on a conference call or whatever we were doing." The United Healthcare representative tried to explain that he made the call but that went out the window. Somewhat embarrassed like I was, the representative said "he would hang up our conference call and call back". I never heard back from the representative or Kroger and still do not have my prescription.I did hear back from my doctors office today 4/19/17, and that they would handle the situation. Like I said, this is all new to me since being with Kaiser for 27 years and not having to worry about all of the players in the game of getting one of my prescriptions processed. Thanks for your time....."