Town Square Jewelers

"I have been doing business with town square jewelers since 2017. They did a custom wedding ring for myself and I even had my daughter’s fiancé get my daughter’s engagement ring and band custom designed with them as well. I have had a lot of things appraised through town square jewelers as well. I have always referred people to them and always loved their work and customer service. I drive an hour to do business with them. Yesterday, I went in with my daughter and we were having 4 rings appraised. I was told this was the best of the best appraiser. The appraiser gave the manager 2 out of the 4 ring appraisals back and I was shocked and floored because one of my rings was appraised $17,000 less than my last appraisal in January of 2020. This was a different appraiser from the last one town square jewelers had at the time of my other appraisals. I told the manager I was confused because I have an appraisal with me that stated $17,000 more. I was talking to the manager at the counter and the appraiser was in the office listening to my conversation. I never said anything bad about the appraiser, I clearly stated either the other appraiser or this appraiser doesn’t have a good eye because that’s a huge difference in appraisals. I showed the manager the previous appraisal and the appraiser was upset I did not disclose that information prior to his appraisal. I paid for the appraisal and do not have to show any past appraisals. Never expected the appraisal to be the exact same as the previous one, I just expected it in the same ball park. $17,000 less is not in the same ball park. I assume The appraiser never wanted to come out and explain why he appraised it less and told the manager since I had a problem with my appraisal he wouldn’t do anymore appraisals for me. He got the finished appraisal paperwork he did back from the manager and started ripping it up. My daughter still didn’t have her rings appraised and since she was associated with me he refused to do service with my daughter. It was very childish. Town square jewelers had no part in this besides the fact they allowed him to treat their loyal customers this way. My suggestion is the owner needs to have a conversation with his independent appraiser about his customer service skills to town square jewelers customers. As a business owner I would never let someone who was not employed by me or even employed by me run off my business. My question is why is your gemologist making calls that will and has impacted your business. I’m shocked at the way myself and my daughter was treated yesterday. I will take my business elsewhere to someone who appreciates me as a customer and does not let an outside source run their customers away. -Anita Bell"

"One of my favorite necklaces recently broke and I was in search of a local jewelry repair shop. I decided to stop by Town Square Jewelers after see their amazing ratings and reviews. I was greeted soon as I walked through the door. The establishment is clean, friendly, and welcoming. Eric assisted me by answering all of my questions. He was so kind, patient, well dressed, and professional!!! I dropped off my necklace during my lunch break and to my surprise received a text message less than 2 hours later and my necklace was ready for pickup. If you need your jewelry repaired or need to make a purchase for yourself or someone special please stop by Town Square Jewelers. Trust me you won't regret it!!!"

"We have purchased a few high end and minor pieces at Town Square. Had some work done on pieces we already owned. The quality and selection here is virtually peerless. The staff expertise and collaborative environment make the buying process actually enjoyable. Eric Hoffman has always assisted us from the moment we walk in, to listening to what we're looking for and making multiple suggestions, to walking us to the car. They're not trying to make a sale- they are trying to make satisfied customers. Repeat, satisfied customers who stop here first. I highly recommend Eric and his colleagues at Town Square."

"Mrs. Arlene was a wonderful sales person. I would stop by when I visit Atlanta every time. The Owner Mr. Alex was AWESOME he gave me a great experience. What a great Christmas. Thank you Mr. Alex."

"Starr was great, and she was very knowledgeable about the inventory. She showed us engagement rings in our price range and I was able to find one that I loved. We also did not have to spend a ton of time in the store (as we experienced at other Jewelers that we visited). I found my perfect ring! I highly recommend going to Town Square Jewelers and let Starr take good care of you!"