The UPS Store

"Paul was lovely! He greeted me immediately and showed great hospitality and even humor! My go-to UPS location now!"

"Went to mail a very important package and owner told me they are now closed early at 5 instead of because he has no employees and has a health condition. I arrived at 5pm not knowing about new time. Need to do better especially since a woman was allowed in after me to check lockbox."

"Is Walter the owner? Lacking in good customer service. No doubt, the UPS logo keeps them open. Where else can you go nearby. I won’t go into details because the owner doesn’t apologize for any customer feedback that doesn’t lineup in their favor. Rather than apologize first, he/she makes excuses. Scroll and read the reviews of anyone that doesn’t give 4 to 5 stars. First rule of customer service: the customer is always right. And when the customer is wrong, the customer is always right. Read “Good to Great” and “Excellence Wins” on great organizations. Either provide an apology or thank them for their feedback without an excuse because doing so shows you value people not just the positive review that pumps you up. Lack of acknowledging their feedback in a positive manner says more about the values (or lack thereof) in the organization than their value of people. By the way, Google gives professional advice on how to react to reviews that aren’t favorable. In fact, they have a process to remove bad reviews if they aren’t legitimate. I won’t go into details of my experience because it will only be met with an attack of the customer’s review. (Anyone else reading this, check back to find out. Note to owner: please prove me wrong. Readers check the lengthy reply from the owner slamming customers that leave one star. Somewhat enlightening on the owner.) No humility or openness to critique in order to improve is not very becoming. Wish this place no ill will yet wanted community to know vantage point from this reviewer."

"I highly recommend this particular UPS Store. I have used nearly every service they offer and have always been well taken care of and pleased with the outcome/results. I have moved closer to another UPS Store, however I will continue to drive the extra 30 minutes to THIS store because I know I will be wonderfully taken care of and anything I need to accomplish will be handled in the most professional, and friendly, manner. I especially love Judy. She is always so helpful and friendly. You won't find her without a beautiful smile on her face to greet you. She makes it a joy to come into the store."

"Best UPS Store! Ask for Cordel or Judi, they offer awesome shipping services and will package your items correctly. This store was able to accommodate my rather large shipping packages. -- Happy Customer"