Carroll County Superior Court

"I called in to obtain information about my divorce. Lagina Bearden – Clerk Receptionist informed me that I did not return in 30 days to submit additional documentation. I kindly asked about the documents that I needed to submit and she got nasty with me. The woman had a kind tone at first until she realized that she was the woman who handled my divorce papers. She went into "I already told you that day that you had to come back on this date..", "I tell everyone and I never ever forget to explain...". I thanked her for telling me today what I needed to do for the next and she states "Yeah and I told you then too and I wouldn't lie" then she hangs up on me before I can ask her for the mailing address! Extremely rude woman with horrible customer service!!!"

"They never answer the phone"

"I live in the north Georgia mountains and desperately need a certified copy of my divorce decree from 2009. I'm so amazed! Before I could even finish my sentence the sweetest clerk (Meghan had already looked it up and assured me that it would be in the mail. Then,she called me back and told me that she was sending me not one, but three,and they were going out in the mail today! Carrollton, you have your act together and I can't thank Meghan enough for her genuine kindness! I met an Angel over the phone today! Thanks so much!"

"I’ve been calling for the past 3 weeks and have heard back from nobody or anything. This issue was supposed to be resolved 4 years ago"

"All I can say is thank God I no longer live in Carroll County and have to deal with this office ever again. I have had to deal with document retrieval and printing in other county offices, but none so inefficient and even rude as this one. One operational computer out of four; I knew what to do, but ran into ridiculous roadblocks so that an eight or ten minute task took more like an hour and ten minutes to complete. The staff appears lax, slow, looks like they couldn't smile if their lives depended on it. Once I was finally allowed to print my own documents, they all seemed to avoid the sixty second or so job of getting my eight pages off the printer tray and taking my money, so that took forever also, even though there was only one person (an apparent attorney) being waited on in front of me. No one could stop what they were doing for sixty seconds? Although they could all see me and two or three walked by me. I printed the pages myself, which should have been fifty cents per page, but they charged me a dollar per page. I'm so thankful my tax dollars no longer go toward paying their salary. They certainly seem to have no respect for it."